frequently asked questions

The easiest way is to use our Club Finder to find the club you're interested in. You'll find monthly payment memberships, as well as Limited Term Introductory Memberships. You can also visit your local club and speak with a Sales Counselor.

You can have your monthly dues be electronically deducted (EFT) from either your checking or credit card account. Some memberships also allow you to prepay your membership at the time of enrollment. See our membership options for more details.

If you purchase your membership online, the automatic payment is arranged using your credit card. You can also visit your club and fill out an EFT (Electronic Funds Transfer) form, or call 800-432-6348 and request a form to be mailed or faxed to you.

You will need to visit your local club and fill out a new EFT (Electronic Funds Transfer) form or call 800-432-6348 and request a new form to be mailed or faxed to you.

You can order a replacement membership card on-line through Member Services or at any 24 Hour Fitness club. There is a fee for any card that is lost or stolen. A copy of the "Membership Card Request Form" will be issued to you as a "temporary card" while the new one is being printed and mailed. Please note that it will generally take 3 to 6 weeks before you receive your new card.

You can change your address, date of birth and other personal information right here using our On-line Member Services or by filling out a change form in a club near you. You will be required to provide proof such as a driver's license, marriage certificate, divorce decree, or birth certificate.

24 Hour Fitness has four types of clubs: Active, Sport, Super-Sport and Ultra-Sport. Sport, Super-Sport and Ultra-Sport facilities are considerably larger and have amenities not generally available in our Fitness clubs, such as pools, basketball, volleyball, steam rooms, spas, and dry saunas, etc. Membership costs for these clubs are slightly higher because of the additional amenities.

Just consult our Club Finder which clearly identifies each club by type.

Visit our Club Finder to find convenient location of all of our clubs worldwide.

24 Hour Fitness encourages you to bring friends, relatives and business associates for a visit. We strongly recommend that you make an appointment for your guests visit, as a tour or orientation may be required. A guest must check in at the front desk, be at least 18 (16 or 17 year-old minor of a parent or legal guardian who is a member is okay if the parent or legal guardian also signs release forms), sign a medical and injury release form and pay a guest fee before using the Facilities. 24 Hour Fitness may restrict the number of guests and times you may bring guests. You must inform guests about these Policies because 24 Hour Fitness will ask them to leave the Facilities for any policy violations.

Subject to the terms of the promotion, you can also have your guest download a free pass.

Please visit our Club Finder for a complete list of amenities by club. You may also search all clubs for particular amenities.

As a courtesy, 24 Hour Fitness will put a "freeze" on your membership if one of the following conditions apply:

Medical: Member must provide Member Relations or the Club Manager verification from their physician that their disability prevents them from using the facilities. 24 Hour Fitness has a medical form, which is authorized for distribution to members to assist with the documentation of medical disabilities. Medical Freezes are restricted to a term of between 3 and 6 months. The membership and dues billing will automatically reactivate when the freeze expires.

Military Assignment: Member must send a copy of their transfer or deployment orders to Member Relations. There is no minimum or maximum term for a military freeze. If a member is requesting specific term less than six months, the membership and Dues will automatically reactivate at the end of the specified time. If the member is requesting more than 6 months, or has not specified a definite freeze term, the member will need to contact Member Relations to reactivate.

Missionary Assignment: Same terms as for Military except Member needs to send a copy of their mission orders from the Church.

Temporary Employment out of the Area: Member must send to Member Relations, verification from their employer, on company letterhead, that they are being temporarily transferred to a location more than 25 miles from the nearest 24 Hour Fitness location. Employment Transfer Freezes are restricted to a term of between 3 and 6 months. The membership and dues billing will automatically reactivate when the freeze expires.

A membership may only be frozen for a maximum of six months during any twelve month period, excepting Military and Missionary Assignment Freezes. Your membership will only be frozen if it is in good standing with all Initiation Fees paid and the monthly Dues are current. Memberships without Dues, such as short-term Introductory Memberships purchased online, cannot be frozen. Please allow thirty days for us to process your freeze request and stop your Dues. If for any reason your freeze request is denied, we will notify you.

Your dues will convert to the current cost of a single membership. You can obtain more information by visiting any one of our 24 Hour Fitness locations.

You can inquire about the cost of family add-on agreements at your local 24 Hour Fitness. Each additional family member must sign a separate membership agreement. The average cost per month for a family add-on may vary from club to club, and are subject to increase. Some restrictions may apply.

The cost for an upgrade varies from club to club, and any one of our sales counselors at 24 Hour Fitness would be happy to explain the prices and give you a tour. You can find a club near you by using our Club Finder.

If you are moving to an area where 24 Hour Fitness is proud to have clubs, your membership will be transferred to a comparable facility, depending on your club level access.

If there are no clubs in your area that we can transfer your membership to, you may be entitled to a pro-rated refund of your membership and a cancellation fee may apply. We require proof of your relocation such as driver's license or utility bill, together with your written request for cancellation and mail to: Member Relations, PO Box 2689, Carlsbad, CA 92008. Please be sure to include your new address. For further details regarding your cancellation rights, please refer to the back of your membership agreement.

If you are a member of an Active, Sport, Super-Sport, Ultra-Sport or any of our international locations and have an All-Club type of membership, you are able to visit any of our locations outside your home country (internationally) at no charge for 30 days. Simply show your membership card at the front desk, along with your photo ID and your workout towel.

Any stay for a period of more than 30 days is considered a permanent relocation and must begin paying the monthly dues rate for an All-Club Membership at the new club. Since the monthly dues rates for an All-Club Membership vary in our clubs throughout the United States and internationally, you may find your dues will go up or come down when you permanently relocate.

To find club locations nearest you, please visit our Club Finder. Or you can call 1-866-628-2424 to be automatically connected to a club in your area.

We have a Passport Program that allows you to work out at affiliated club for a minimal guest fee. To find out what clubs are located near the area you will be visiting, please visit IHRSA Passport Program.

Yes. All you need to do is supply us with proof of employment (check stub, corporate ID, etc.) Your membership dues will be adjusted to reflect the company sponsored discount program provided all qualifications are met.

Yes, some of our partners will be changing their offers and discounts periodically.

Talk to a counselor or a fitness professional on how you can become a member. After you join 24 Hour Fitness, you can then take advantage of these great offers.

There are no points to earn.

Yes, if you are an employee and have activated your membership at a club, you are eligible to take advantage of the fitperks program.

As long as you are a member in good standing meaning, your membership dues are current, you can use the fitperks program at any time but we suggest speaking with a fitness professional on ways to get motivated! If you think your membership is not current, please visit the front desk and someone can assist you.

Some of these offers can be accessed off line. Some of the partners will offer 800 numbers so that you may redeem their special pricing or discounts.

No, just being a member of 24 Hour Fitness gets you access to these great deals! There's no new program to join or points to earn. It can't be easier!

Nothing! fitperks is already part of your existing membership.

Absolutely! We're adding new fitperks partners all the time, so be sure to check back often!

No, you can use fitperks offers as much as you like.

To say thank you! We appreciate your continued membership so much, we wanted to create a program that proves it.

Only when we get you the best deals from our partners. As soon as the details are finalized we will make them available to you, exclusively at this web address. Come back soon!

A 24HourFitness.com member is a person who is "registered" with our site. Registering on our site involves picking a username and password and providing us with a little information about yourself so we can better serve you. 24HourFitness.com members are eligible to win fabulous prizes, receive valuable promotions, and are kept up-to-date through our 24HourFitness.com community newsletter. To register as a 24HourFitness.com member, click here.

We use the information you provide us solely for the purpose of 24 HourFitness.com and its affiliates, and only if you tell us it is okay. If you want to know more about our policy on protecting your rights to privacy, please visit our privacy page.

If you have already registered with 24HourFitness.com, simply provide us with your current email address. If we have registration on record for you, we will send an email to you reminding you of your username and password. To request your 24HourFitness.com member password, click here.

If you need to change your user information, log into the 24HourFitness.com member page and go to the Change Profile page, or click here if you're already logged in as a 24HourFitness.com member.

Only one person can be logged in using the web browser at a time. To let another person register or log in to our site, you need to log out of the site. Then the next person can register or log in as needed.

If you are registered as a 24HourFitness.com member, you are eligible to receive regular newsletters from 24 Hour Fitness to keep you updated for new promotions, site content, and fitness news. To receive or stop receiving this e-mail, you can change these settings (you will be asked to log in before you can access this page) here.

We use a cookie to identify you as a logged-in registered "24HourFitness.com member". For more information on what cookies are and how we use them, read our cookie policy.

If we are currently running a club promotion, you can generate a coupon to print out and take to the club. You must be registered as a 24HourFitness.com member and logged in before you can download the coupon. Click here if you need to register as a 24HourFitness.com member and login.

Usually it's because you typed in a URL that does not exist. Go back and make sure you clicked on the correct link. Try our site search to find the page you're looking for. In other cases, the problem may have been caused by a momentary Internet glitch and may disappear if you try again in a few minutes or reload the page. Also check to be sure that other web sites are working on your system and you are not having a connection problem unrelated to our Web site. If the problem persists and you think it might be caused by our site, please e-mail us by using the Webmaster Comment Form giving the browser and browser version you are using, the text of the error, and a description of what you were doing when you got the error. We will investigate your problem.

Because of differing laws between countries (which are totally out of our control), this sweepstakes is only open to legal residents of the United States, who are eighteen (18) years or older at the time of entry. Unfortunately, if you're a resident of Arizona, Rhode Island, or Puerto Rico, you won't be able to participate either. Please refer to our contest rules page for full details.

To get your team started, have your coach or athletic director visit www.24hourfitness.com/teamsports/, to register your team for our Varsity or Booster Programs.

To work out free at 24 Hour Fitness, you'll need to be signed up for our Varsity Program. To be eligible, you must be a high school varsity athlete. Have your coach visit www.24hourfitness.com/teamsports/, to register your team for our Varsity Program.

The hours you can visit are Monday through Friday from 2:30-4:30 PM and Saturday and Sunday from 1:00-5:00 PM. The Varsity Program is available from September 15th to May 31st.

Unfortunately, the Varsity Program is only available for members of the team. Keep working hard and good luck next year! For now, you can download a free 7 day pass or purchase a membership in our club. If you are 12-18 years old, be sure to bring your parent for your first visit.

Definitely! Our Booster Program helps teams reach their fundraising goals without walking for miles, soliciting sponsors or paying for candy they've already eaten. Earn money for your team by offering people something you believe in: 24 Hour Fitness 24 day passes. Your community will recognize your team as a force for health and wellness while you easily raise funds for uniforms, tournaments and league fees.

As part of our continuing commitment to changing lives and encouraging high school athletic programs, 24 Hour Fitness routinely donates commercial quality equipment to high schools in the communities we serve. For your school to be considered, your athletic director should send us a proposal via email with "Equipment Donation" as the subject line. Be sure to include school name, address, phone, contact names, along with a brief description of the athletic program goals and equipment needs. These will be kept on file and schools will be contacted as equipment becomes available.

It's simple. Email us at teamsports@24hourfit.com

Our members are our keys to success! We want to hear from you about whatever concerns you with our operation. Do you have a compliment, complaint, idea, or need, or do you want to recognize a staff member for outstanding service? Whatever it is, we want to hear it! Please use our on line Membership Comment Form to communicate with us about our 24 Hour Fitness club services.

The quickest way to resolve most issues is by contacting the Operations Manager at your local club or, please feel free to use our Membership Comment Form to contact Membership Relations. Membership Comment Form to contact Membership Services.

Our Web Department may be contacted regarding technical questions about the Web site and the newsletters. Please fill out the Webmaster Comment Form and submit a question or a comment. Business contacts or partnership proposals should be submitted c/o the appropriate department and mailed to 24 Hour Fitness, P O Box 2409, Carlsbad, CA 92018.

Please visit the Employment section of the Web site. You can also use the Club Finder to find job openings at individual 24 Hour Fitness clubs.

You can contact us using our On-line Comment Form, by writing to 24 Hour Fitness, P.O. Box 2409, Carlsbad, CA 92018 or by calling Member Services at 800-432-6348.