FAQ's

Clubs

what is the difference with the club types at 24 Hour Fitness? i have an all-club membership but cannot access sport, super-sport or ultra-sport clubs.

24 Hour Fitness has six types of clubs: Ultra Sport, Super Sport, Sport, Active, Express and Fit-Lite.. Sport, Super Sport and Ultra-Sport facilities are considerably larger and have amenities not generally available in our other clubs, such as pools, basketball, volleyball, steam rooms, spas, and dry saunas, etc. Membership costs for these clubs are slightly higher because of the additional amenities.

Memberships

fit perks

why did 24 Hour Fitness create the fitperks program?
- To say thank you! We appreciate your continued membership so much, we wanted to create a program that proves it.
will the partners change their offers/discounts?
- Yes, some of our partners will be changing their offers and discounts periodically.
what does it cost?
- Nothing! fitperks is already part of your existing membership.
can i earn points?
- There are no points to earn.
if i am an employee of 24 Hour Fitness, can i use the fitperks program?
- Yes, if you are an employee and have activated your membership at a club, you are eligible to take advantage of the fitperks program
do i have to join fitperks?
- No, just being a member of 24 Hour Fitness gets you access to these great deals! There's no new program to join or points to earn. It can't be easier!
is there a limit on how much i can use fitperks?
- No, you can use fitperks offers as much as you like.
will there be new partners?
- Absolutely! We're adding new fitperks partners all the time, so be sure to check back often!
what if i am not a member?
- Talk to a counselor or a fitness professional on how you can become a member. After you join 24 Hour Fitness, you can then take advantage of these great offers.
can i access these offers off line?
- Some of these offers can be accessed off line. Some of the partners will offer 800 numbers so that you may redeem their special pricing or discounts.

i'm still a member of 24 Hour Fitness but i don't work out, can i still use the fitperks program?

As long as you are a member in good standing meaning, your membership dues are current, you can use the fitperks program at any time but we suggest speaking with a fitness professional on ways to get motivated! If you think your membership is not current, please visit the front desk and someone can assist you.

when can i take advantage of the benefits from fitperks?
- Only when we get you the best deals from our partners. As soon as the details are finalized we will make them available to you, exclusively at this web address. Come back soon!

24hourfitness.com

how can i change my 24HourFitness.com member information?

If you need to change your user information, log into the 24HourFitness.com member page and go to the Change Profile page, or click here if you're already logged in as a 24HourFitness.com member.

how can I comment on this web site or contact the web department?

Our Web Department may be contacted regarding technical questions about the Web site and the newsletters. Please fill out the Webmaster Comment Form and submit a question or a comment. Business contacts or partnership proposals should be submitted c/o the appropriate department and mailed to 24 Hour Fitness, P O Box 2409, Carlsbad, CA 92018.

what about "cookies?"

We use a cookie to identify you for various reasons on our site to improve your web experience. A cookie tells us information like if you're a member or not or if you're logged into our site. This information helps us customize your web experience. For more information on what cookies are and how we use them, read our cookie policy.

i forgot my 24HourFitness.com member login id. what can i do?
- If you have already registered with 24HourFitness.com, simply provide us with your current email address and we can reset your password and email it to you.

i got a javascript error, or a page that looked like "machine language" and described some kind of strange error. what should i do?

Usually it's because you typed in a URL that does not exist. Go back and make sure you clicked on the correct link. Try our site search to find the page you're looking for. In other cases, the problem may have been caused by a momentary Internet glitch and may disappear if you try again in a few minutes or reload the page. Also check to be sure that other web sites are working on your system and you are not having a connection problem unrelated to our Web site. If the problem persists and you think it might be caused by our site, please e-mail us by using the Webmaster Comment Form giving the browser and browser version you are using, the text of the error, and a description of what you were doing when you got the error. We will investigate your problem.

how can i be added to or removed from the mailing list?

If you are registered as a 24HourFitness.com member, you are eligible to receive regular newsletters from 24 Hour Fitness to keep you updated for new promotions, site content, and fitness news. To receive or stop receiving this e-mail, you can change your mail settings here (you will be asked to log in before you can access this page).

i've already registered and logged in. now my spouse/friend/family member wants to register too. how do we do this?

Only one person can be logged in using the web browser at a time. To let another person register or log in to our site, you need to log out of the site. Then the next person can register or log in as needed.

what do you do with the personal information you collect on your web site?

We use the information that you provide to customize and improve your web experience.. The information is used solely by 24 HourFitness.com and its affiliates. If you want to know more about our policy on protecting your rights to privacy, please visit our privacy page.

Team Sports

i need an easy way to raise money for my team, but i'm tired of the usual candy and magazine sales programs. does 24 Hour Fitness offer a fundraising program?

Definitely! Our Booster Program helps teams reach their fundraising goals without walking for miles, soliciting sponsors or paying for candy they've already eaten. Earn money for your team by offering people something you believe in: 24 Hour Fitness 24 day passes. Your community will recognize your team as a force for health and wellness while you easily raise funds for uniforms, tournaments and league fees.

i didn't make the varsity team this year, but would still like to work out at 24 Hour Fitness. do you have any special programs available?

Unfortunately, the Varsity Program is only available for members of the team. Keep working hard and good luck next year! For now, you can download a free 7 day pass or purchase a membership in our club. If you are 12-18 years old, be sure to bring your parent for your first visit.

how do I participate in 24 Hour Fitness team sports programs?
- To get your team started, have your coach or athletic director visit Team Sports page, to register your team for our Varsity or Booster Programs.

i'm a high school varsity athlete: how can I work out at 24 Hour Fitness?

To work out free at 24 Hour Fitness, you can sign up for our Varsity Program. To be eligible, you must be a high school varsity athlete. Your coach can visit www.24hourfitness.com/teamsports/, to get your team started.

if my team is enrolled in the 24 Hour Fitness varsity program, when can I use the gym?
- The hours you can visit are Monday through Friday from 2:30-4:30 PM and Saturday and Sunday from 1:00-5:00 PM. The Varsity Program is available from September 15th to May 31st.

Miscellaneous

what if I have additional questions or comments to make to member relations?

Our members are our keys to success! We want to hear from you about whatever concerns you with our operation. Do you have a compliment, complaint, idea, or need, or do you want to recognize a staff member for outstanding service? Whatever it is, we want to hear it! Please use our on line

find a club

feature to communicate with us about our 24 Hour Fitness club services.