FAQ's

Information on the bodybugg Calorie Management System can be found on our bodybugg page.  For more detailed information including technical information, please visit the bodybugg Product page at Apex Fitness Group.

Accessing the gym has never been easier! Once you’ve enrolled, you can check in by going to the front
desk, entering your check-in code on a small keypad and then placing your finger on the finger scanner.
No membership card necessary!

Convenience: Members often say they wish they didn’t have to bring a photo ID to check in. Now you
don’t have to bring anything except yourself and a workout towel!

Security: Cards can be lost or stolen. This new system ensures that only you can use your membership
and that only members are using the gym.

Green Focus: We’re always looking for more ways to be environmentally friendly. By eliminating
membership cards, we eliminate a lot of plastic and paper waste.

Ask one of our Team Members at the front desk to help you enroll. You’ll choose a 10-digit check-in
code (most people use their phone number), and then we’ll take three scans of your right and left index
fingers. We scan both fingers so that you can still check in even if one hand is occupied or injured.
Enrollment only takes about a minute to complete.

No. We’ve partnered with MorphoTrak, a leader in the biometric industry, to develop this convenient
new way to check in to our clubs. By scanning your finger, we chart the distance between a few distinct
points that are unique to you and come up with an identifying number based on those distances. We do
not store a fingerprint, nor can the data we store be re-created into a fingerprint image.

We’re making changes to all of our computer systems.  You’ll no longer be able to check in with your
old membership card at clubs with the Cardless Check-In system. If you don’t want to enroll in the Cardless Check-In, you’ll need to bring your driver’s license or another government or school issued ID each time you check in.

Yes. The safety of any children using our Kids’ Club is of the utmost importance to us. We will continue
to check photo IDs upon drop off and pick up each time a parent or guardian entrusts a child to our
care.

We want to hear from you! Please visit our website at 24hourfitness.com/company/contact_us
and let us know how you feel about the new Cardless Check-In program.

Each 24 Hour Fitness location has a page on our web site that lists the club type and amenities that are available. To find clubs near your home or office, you can use the Club Finder on our web site. You can also call 1-800-224-0240 to be directed to a location near you.

24 Hour Fitness has four levels of clubs: Active/Express/FitLite, Sport, Super-Sport and Ultra-Sport. Exact amenities offered may vary from location to location. You can use our club finder to find out which amenities are offered at your location

Your access will depend on the level of access you purchased. If you purchased a "one club" membership, you have access to the club you enrolled at only. If you purchased an "all club" membership you have access to the club level where you purchased (i.e. All-Club Sport, All-Club Super Sport) and the club level(s) below. See grid below.

You can purchase a membership at any club within 50 miles of your residence. If you choose a club that is more than 50 miles from your home, you'll get an error message and won't be able to complete the purchase transaction. To locate a club within 50 miles of your home, use our Club Finder.

All of our locations allow one day access for people who pay a “day use” fee.  Please contact the club you wish to visit for details and to find out the current fee for that location.  

All of our clubs can be found online using our Club Finder.   Additionally, clubs that are under construction or coming soon are listed on our New Clubs page

Easypay is a member convenience program that allows members to make purchases in any 24 Hour Fitness club using only your check-in code.  You must have your check-in code before you sign up for or begin using Easypay.  For more information, visit our Easypay page.

No, just being a member of 24 Hour Fitness gets you access to these great deals! There's no new program to join or points to earn. It can't be easier!

Absolutely! We're adding new Fitperks partners all the time, so be sure to check back often!

It depends on the partner. Some offers can be accessed off line and some of our partners have 800 numbers so that you may use to redeem their special pricing or discounts. Check each partner for specifics.

There are no points to earn, offers are available to all members in good standing.

As long as you are a member in good standing you can use the Fitperks program at any time. We suggest speaking with a fitness professional on ways to get motivated and get back into a fitness routine! If you think your membership is not current, please visit the front desk and someone can assist you.

Fitperks is a program offered as a benefit just for being a 24 Hour Fitness member. The program was designed to give you great discounts on the brands you know and love like Verizon Wireless, Hawaiian Airlines, Hertz to name just a few.

To say thank you! We appreciate your continued membership and we wanted to create a program that proves it.

We'd love to hear from you!  You can use the contact us page on our web site to send questions and comments via email, regular mail or telephone.

24 Hour Fitness provides support and assistance to many charities and community organizations. Our overall community outreach strategy is to support programs and initiatives that increase fitness levels and promote physical education, activity and sports in the communities we serve.  For more information on our current Sponsorships, please visit our Community and Resources page. 

To submit a proposal for sponsorship, please send an email to sponsorships@24hourfit.com.  We review all requests but only respond to those that match our current strategies.  All proposals must be submitted at least 45 days prior to the scheduled event date.

At 24 Hour Fitness, we’re leading the movement to make fitness a way of life for everyone. Successful movements are made up of people from all walks of life that are bound by one thing: belief in the cause.  For more information on becoming an employee and to search current career opportunities, please visit our company’s Career page.  We recruit, employ, train, compensate, and promote without regard to race, religion, color, sex, ancestry, medical condition, pregnancy, national origin, age, sexual orientation, physical or mental disability or any other legally protected characteristic

You are entitled to a 3 day (5 days in CA and HI) cooling off period depending on the state you live in. If you notify 24 Hour Fitness within your cooling off period, you will receive a full refund. To understand the details of your cooling off period, please review your specific agreement carefully. The agreement can be reviewed during both your online or in club purchase process.

What happens after 3-5 days?

Monthly payment memberships:
After the cooling off period, you may cancel your monthly payment membership after following certain notification requirements. Upon your request to cancel, future monthly payments will be stopped and your last month's prepaid dues will be applied.

Prepaid Limited Term memberships:
For prepaid limited term memberships you are not entitled to cancel and receive a refund except for specific events such as disability or death. There may be other events in which you would be entitled to cancel your membership and receive a pro-rated refund.

Please review your specific agreement for a complete explanation of cancellation rights. You can review the agreement during both the online or in club purchase process prior to providing any payment information and before any transaction is processed.

If you have any questions, we are here to help.  Please call 866-308-8179

Yes, you can add your spouse and/or children to your membership. Your membership must be in good standing and all family members must live at the same address. You can add a maximum of nine family members but only two can be 18 years of age or older and children must be between the ages of 12 and 17 years old. Family members can only be added to a Keep Fit One Club, Keep Fit All Club, and Keep Fit Plus membership. Membership must be paid using monthly AUTO BILL PAY payments. The Master Member is financially responsible for all family member(s) monthly dues and all dues must be debited from the same account as the Master member.

If you purchased your membership online, the automatic payment is arranged using your debit card or credit card. If you need to update your bank account information you can visit our 24hourfitness.com/MSO.do (Login or registration required.  Membership number is required for registration), visit your club or call 800-432-6348 and one of our customer service representatives will be happy to help you.

You can have your monthly dues electronically deducted from either your checking account or a debit/credit card account. This is known as AUTO BILL PAY or electronic funds transfer. Some memberships also allow you to prepay your membership at the time of enrollment. See our membership options for more details.

Your annual renewal payment is due before the “next annual renewal date” listed on your membership agreement.  A notice will be mailed to your address before your due date.  To ensure timely delivery, please verify that your address is correct, either online www.24hourfitness.com/MemberServices.do (Login or registration required.  Membership number is required for registration, at your club or by calling Member Services.  Please visit our Contact Us page for phone numbers and availability.

If one of the situations above apply and you’d like to freeze your membership for a specified amount of time, please contact your club or call our Member Services team.  Please visit our Contact Us page for phone numbers and availability.

Please note, a membership freeze is valid for a specified amount of time.  Verification may be required in order to freeze your account.

We may still be able to assist you.  Please contact your local club or Member Services  to discuss your specific situation.  Please visit our Contact Us page for phone numbers and availability.

Generally, a membership freeze is for a predetermined amount of time.  In this situation, the freeze will automatically end and your membership dues billing will resume.  If your membership was placed on an indefinite freeze, or if you’d like to end the freeze earlier, please contact your local club or Member Services.  Please visit our Contact Us page for phone numbers and availability.

Membership policies can be found online on our Membership Policies page.  To check these policies again in the future, you can also use the link in the bottom footer of 24HourFitness.com.

Your club access will depend on the level of upgrade you purchase.  If you purchase an All-Club Sport upgrade, you will have access to all FitLite/Express, Active and Sport level clubs.

If you purchase an All-Club Super Sport upgrade, you will have access to all FitLite/Express, Active, Sport and Super Sport level clubs.

If you purchase an All-Club Ultra Sport upgrade, you will have access to all FitLite/Express, Active, Sport, Super Sport and Ultra Sport level clubs.

If you are upgrading from a Monthly Payment Membership or a Prepaid Membership, you may cancel the upgrade at any time and revert to your original access level.  Your base membership will remain in place.

If you are upgrading from a Limited Term membership, the new agreement replaces your existing membership and you cannot revert to the original Limited Term agreement.  

There are two ways to select an upgrade.  If there is a particular club you are interested in, you can choose that club to see what access level is needed.

If you do not have a club in mind, you can upgrade by choosing a new access level (Sport, Super Sport, etc.)

If you have a promotion code for a discounted rate, you can enter it on the Agreement Summary page when purchasing your upgrade.

Privileges/services can be valid for one club or all clubs.  The availability depends on the privilege/service and where you’re purchasing it.  If one club is specified when purchasing, be sure to choose the club where you'd like to use the privileges/services.  If your privilege/service is only valid for one club, you can purchase separate agreements for each location.

We offer a couple different options for upgrading your membership online.

Monthly Payment Memberships can be upgraded to an All-Club Sport, Super Sport or Ultra Sport level membership

Limited Term Memberships can upgraded/converted to any membership option available at your selected club.

Prepaid Memberships and moving a Monthly Payment One-Club membership to another club cannot be done online.  Please see a club manager for details.

Yes.

For Monthly Payment Memberships, your monthly upgrade fees will be the difference in dues between what you are currently paying and the dues rate for the access level you're upgrading to.

If your current membership is a Prepaid Membership with an annual renewal, you will be charged a monthly flat rate per level of access upgraded.  (Prepaid Membership upgrades are not available online.  Please see your club manager for details.)

Yes, your upgrade dues will show up as a separate monthly charge.

If you wish to prepay for an upgrade, please visit your club for details.

Yes.

No, membership upgrades are based on the level of access you're choosing.

No, your current membership card has your member number on it which will not change when you upgrade.

Please visit your club for information.

Please visit your club and we can rewrite your membership using the current dues rate for the access level you're requesting.

If you currently have a Monthly Payment Membership, your base agreement will stay in place and a new upgrade agreement will be added.

If you currently have a Limited Term membership, your current membership agreement will be replaced with a new membership agreement.  You will receive a pro-rated credit towards cost of the new membership based upon the time remaining on your Limited Term agreement.

Monthly membership dues and upgrade dues must be paid using the same credit card.  If you change your credit card account information when purchasing an upgrade, your base membership payment information will also be updated with the same credit card information.

Your upgrade will be valid immediately, however, it may take a day or two for our systems to be updated.  You may want to bring a copy of your agreement for access to your new club(s) during the first couple of days.

Refer-a-Friend is a promotional program for our current members. Click here to review the program rules. If your referred friend becomes a member of 24 Hour Fitness through the Refer-a-Friend program, you'll receive a $20 Mystore coupon or a free 50 minute personal training session. It’s your choice! Click here for restrictions.

To be eligible for Referral Program rewards, you must meet all of the following requirements:

Be a 24 Hour Fitness member (excluding guest members, trial or complimentary members, employee members, and family members who are part of employee memberships).

Possess an individually identifiable membership account number.

Be 18 years or older.

Be financially current on their account.

Have a unique e-mail address.

As a special guest of 24 Hour Fitness, your friend will be eligible for:

14-day guest pass to any 24 Hour Fitness. For anyone who has never been to 24 Hour Fitness, this is a great opportunity to visit one of our clubs.

The Refer-a-Friend program has a benefit for you:

If a friend becomes a member of 24 Hour Fitness, you'll receive a $20 mystore coupon or a free 50-minute Personal Training session.

Restrictions apply.  Click here for details.

A mystore coupon is a coupon that can be used for up to $20 worth of merchandise. It’s easy to exchange your reward online at mystore.24hourfitness.com for merchandise such as nutritional products, apparel and fitness accessories.

The Fitness Manager from your club will call you within 2-3 days to schedule an appointment. The Fitness Manager will need to know the day and time that works best for your personal training. If you would like to get started sooner, please visit the club.

All personal training sessions must be used within 6 months of date of purchase. You must be an active member of 24 Hour Fitness to use personal training sessions. After the "cooling off" period (see information regarding cancellation in this FAQ), you are not entitled to cancel and receive a refund except for specific events such as disability or death. There may be other events in which you would be entitled to cancel personal training sessions and receive a refund. Please review Section 6 of your specific agreement for a complete explanation of your cancellation rights.

All personal trainers at 24 Hour Fitness go through an in-house certification program. Our master trainers possess a minimum of three additional qualifications (approved degrees and/or personal training certifications) and over 2,000 personal training sessions serviced.

Yes, you must have a 24 Hour Fitness membership to purchase personal training. All services offered at 24 Hour Fitness locations are available to members only.

For scheduling purposes, you must cancel a scheduled training session 24 hours in advance. If you don't show up or cancel your appointment less than 24 hours before your appointment, you will be charged for the session. If you're unable to keep an appointment, please contact your personal trainer or the club to reschedule.

Your 24 Hour Fitness membership comes with a complimentary Fitness Orientation appointment. During this 50-minute appointment, a personal trainer will assess your current fitness level to help you get started working out. You will be enrolled in a free 30-day trial of our online nutrition program, coached on proper lifting technique and receive an individualized recommendation on the right program to reach your fitness goals sooner.

Every 24 Hour Fitness membership comes with a Fitness Orientation appointment. During this appointment, a Personal Trainer will show you some of the amenities available at your new gym and an exercise or two to get you started. Come dressed to work out!

We also invite existing 24 Hour Fitness members to come in for a Fitness Orientation.  Consider it a “fitness tune up.”  It’s easy to fall into a rut, a few minutes with a trainer can get you back on track.  To schedule a free Fitness Orientation, please contact your club.

Yes, you can transfer unused personal training sessions to another 24 Hour Fitness location. Please contact your club for additional information. 

Our Web Team may be contacted regarding technical questions about our web site and our newsletters. Please fill out the Webmaster Comment Form and submit your question or comments. Business contacts or partnership proposals should be submitted c/o the appropriate department and mailed to 24 Hour Fitness, P O Box 2409, Carlsbad, CA 92018.

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