FAQs

Cardless Check-In

What is cardless check-in?

With cardless check-in, you simply enter a PIN or check-in code, scan your finger and you’re on your way. No membership card required.

Why is this check-in system in place?

We have installed the cardless check-in process to help us achieve several objectives:

Convenience - we heard our members tell us they didn’t want to have to bring a photo ID to check in. Now you can just bring yourself and a workout towel!

Security - cards can be lost or stolen. This system ensures that you and only you can use your membership, and that only members are using the gym.

Green Focus - we're always looking for ways to be more environmentally friendly. By eliminating membership cards, we eliminate a lot of plastic and paper waste.

How do I enroll in cardless check in?

Ask one of our team members at the front desk to help you enroll. The process takes about a minute to complete. You’ll choose a 10-digit check-in code (most people use their phone number), and then we’ll take three scans of your right and left index fingers. We scan both fingers so that you can still check in even if one hand is occupied or injured.

Does this mean 24 Hour Fitness will have my fingerprints?

By scanning your finger, we chart the distance between a few distinct points that are unique to you and come up with an identifying number based on those distances. We do not store your fingerprints, nor can the data we store be re-created into a fingerprint image. Additionally, we do not sell, lease, rent, trade or otherwise transfer the data collected by the Cardless Check-In system to any third parties.

What if I don’t want to participate in this check in process?

All of our computer systems are set up for checking in without a membership card. If you do not want to enroll in cardless check-in, you will need to show your driver’s license or another government or school-issued ID each time you check in.

Will I need to bring my ID in if I use Kids’ Club?

Yes. The safety of the children using our Kids’ Club is of the utmost importance to us. At this time, we will continue to check photo IDs each time upon drop off and pick up.

How do I provide feedback about this program?

We want to hear from you! Please visit our Contact Us page to let us know how you feel about the cardless check-in program.

Clubs

If I purchase a membership online, how will I know which club to select?

When enrolling online, you can purchase a membership at any club within 50 miles of your residence. If you choose a club that is more than 50 miles from your home, you will receive an error message and will not be able to complete the purchase process. To locate a club near you, use our Club Finder.

What's the difference between the club types at 24 Hour Fitness?

24 Hour Fitness has four club levels: Active/Express/FitLite, Sport, Super-Sport and Ultra-Sport. Exact amenities offered may vary from location to location. Use our Club Finder to find out which amenities are offered at your preferred club location.

How can I find out what types of clubs are near me?

Each 24 Hour Fitness location has a page on our website that lists the club type and available amenities. To find clubs near your home or office, you can use the Club Finder on our website. Or, you can call 1-800-224-0240 to be directed to a location near you.

Which club types can I use with my membership?

Club access will depend on the access level you purchased. If you purchased a "one-club" membership, you will only have access to the club at which you enrolled. If you purchased an "all-club" membership, you will have access to the club level and the club levels below (i.e., Active, Express). See grid below.

 

Membership and Club TypesFit-LiteExpressActiveSportSuper
Sport
Ultra
Sport
All - Club Ultra SportXXXXXX
All - Club Super SportXXXXX 
All - Club SportXXXX  
All - Club ActiveXXX   

I have a one-club membership but I’d like to try out another club. Can I do that?

All of our locations allow one-day access for members via a “day-use” fee. Please contact the club you wish to visit for details and to find out the current fee for that location.  

How can I find out if a new club is opening near me?

All of our clubs can be found online using our Club Finder.   New clubs under construction or coming soon are listed on our New Clubs page

Easypay

What is Easypay?

Easypay is a member convenience program that allows members to make purchases in any 24 Hour Fitness club using only your check-in code.  You must have your check-in code before you sign up for or begin using Easypay.  For more information, visit our Easypay page.

What is Easypay? How do I sign up?

Easypay allows members to make purchases in any 24 Hour Fitness club using only your check-in code. You must have a check-in code before you sign up for or begin using Easypay. For more information, visit our Easypay page. 

fit perks

What is Fitperks?

Fitperks is a program offered as a benefit to all 24 Hour Fitness members. We designed this program to give you special discounts on the brands you know and love, like Verizon Wireless, Hawaiian Airlines and Hertz to name just a few.

Why did 24 Hour Fitness create the fitperks program?

To say thank you for your continued membership!

Do I have to enroll or sign up for the Fitperks program to take advantage?

No. Just being a member of 24 Hour Fitness gets you access to these special deals! There's no new program to join or points to earn.

I'm still a member of 24 Hour Fitness but I don't work out. Can I still use the Fitperks program?

As long as you are a member in good standing, you can use the Fitperks program at any time. If you are unsure of your membership status, please call or visit your club.

How do I earn points?

There are no points to earn; offers are available to all members in good standing.

Where can I find a list of current offers?

To see current offers, log in to your My24 account and click on "My Resources."

Can I access these offers off line?

It depends on the partner. Some offers can be redeemed offline and some of our partners require redemption via 800 number. Check each offer for complete details.

Will new partners be added?

Absolutely! We add new Fitperks partners all the time, so be sure to check back often!

Kids' Club

What ages may be admitted to Kids’ Club?

Children ages six months through 11 years (up to their 12th birthday) may be admitted into Kids’ Club.

What is the maximum ratio of Kids’ Club Attendants to children?

The ratio is 10:1 for children ages 18 months and older and 3:1 for children under 18 months or with special needs in most clubs.

Note: The ratio is determined by state and age. The maximum ratio would be no more than 10 children per Kids' Club Attendant.

What is the maximum time that each child may participate in Kids’ Club each day?

The maximum is 2 hours per day.  The child can be checked into Kids’ Club more than once in the same day, but the combined time that a child can be watched by 24 Hour Fitness team members cannot exceed two hours in any day.

What are the hours of Kids’ Club?

Check with your club or the club web page for specific Kids’ Club hours.

Do I need to remain on the 24 Hour Fitness premises while my child is in Kids’ Club?

Yes. Kids’ Club is an amenity for members to use while working out inside the club.  You are not allowed to leave the premises while your child is checked in to Kids’ Club for any reason, including any club sponsored activities or events.

What is the cost of Kids’ Club?

The cost of Kids’ Club varies per club.  Members may pay per visit or on a monthly basis. Contact your club for details on cost.

Can a member use EasyPay to pay for their child’s visit?

Yes, if your club has the new Kids’ Club system and you are signed up for EasyPay, you can pay for Kids’ Club when you are checking in your child directly in the Kids’ Club.  If your club doesn’t have the new system yet, you can pay using EasyPay at the front desk.

Do I need to sign a Kids’ Club Agreement?

Yes. The parent/legal guardian must sign an agreement for each child and complete an Information Card or online Child Profile (in selected areas that have the Kids’ Club System) for each child.

Who may check the children in and out of Kids’ Club?

The parent/legal guardian or designated authorized guardians are allowed to check children in/out.

Can one guardian check the child in and the other check the child out of Kids’ Club?

No. For the safety of all children, the parent/guardian who checked the child into Kids’ Club is the only one who may check the child out of Kids’ Club.   The only exception to this policy would be in the case of an emergency and the parent/guardian who checked in the child is unable to check them out.  In that case, the emergency contact listed on the child’s profile would be notified to pick up the child (see question below "If something was to happen to me.....").

Why may only one family check-in or check-out their child at a time in Kids’ Club?

Safety is our top priority. We ask that only one family at a time be in the check-in/out area to ensure a safe and timely process. Please remain outside the Kids’ Club until the preceding family has departed.

Can you accommodate my child with special needs?

24 Hour Fitness strives to accommodate all children from six months up to 12 years (up to their 12th birthday) in Kids’ Club.  When a parent alerts us that their child needs extra attention or has a specific special need, we work with them on a case-by-case basis on whether Kids' Club is appropriate for their child and, if so, how we can best care for the child.

Do I need to present a Photo ID at check-in and check-out?

Yes. The parent/guardian must present a valid photo at check-in and check-out. Company photo ID’s, Costco cards, credit cards with picture, etc. will not be accepted.

If your club has the new Kids’ Club System and you are set up with Cardless Check-In, you do not need to present your photo ID, as your finger scan will identify you. In that case, the only time you may need to present a photo ID is if there was an emergency or power outage.

What if my child isn’t feeling well, can I bring them to Kids’ Club?

We ask that you keep sick children at home. A visual check of the child will be conducted when checking in and management may turn away any child who shows any sign that they may be sick.

If something was to happen to me while I was working out, what will happen to my child?

Each parent must list an Emergency Contact for their child. In the event of an emergency we will contact the individual listed to pick up the child.

Can my child bring in their own toys or video games?

Personal items, toys, video games, and phones are not to be brought into Kids’ Club. Any item brought in will need to be left in cubbies until check out.

Will the Kids’ Club Attendants feed my child, if I leave a bottle?

No, we do not provide bottle feeding. You may leave a bottle with formula in your diaper bag and we will page you if we feel your child may need to be fed.

Are food and drink allowed in Kids’ Club?

No. Food is not permitted in Kids’ Club. If a water fountain is not available, water may be brought in, in a sippy cup, water bottle or bottle for children who can hold their own bottle (staff will not feed children their bottle).

Will the Kids’ Club Attendants change diapers or assist my child in the restroom?

No. If you child needs their diaper changed or is under the age of four,  we will page you or find you in the club to take care of your child’s needs.

What happens if a child exposes the Kids’ Club to a contagious disease such as chicken pox?

24 Hour Fitness will post a Health Alert in all cases where members and/or children have been exposed to any contagious diseases or insect infestations while staying in Kids’ Club. The posting remains posted for a minimum of 14 days. The Kids’ Club may need to close for additional cleaning. 

Memberships - General Questions

When is my annual renewal due?

Your annual renewal payment is due before the “next annual renewal date” listed on your membership agreement. A notice will be emailed to you before your due date. If we do not have a valid email address on file, your notice will be mailed. To ensure timely delivery, please verify that your address is correct, either online though our My24 tool, at your club or through our Member Services department.

How long do I have to pay my annual renewal?

Your annual renewal payment is due on or before your anniversary date. If your payment has not been received by your due date, your membership will expire and you will be denied access to the club. If we do not receive your payment within 90 days of your renewal date, your membership will be cancelled and you will need to purchase a new membership.

How can I pay my annual renewal?

You can pay your annual renewal using any of the following methods:

  • Online with a credit card at 24hourfitness.com/MemberServices.do (Login or registration required.  Membership number is required for registration).
  • At your club with a credit card or check.
  • Via phone with a credit card.  Please visit our Contact Us page for phone numbers and availability.
  • Via mail with a check.  Please include your membership number.  Payments should be mailed to: 24 Hour Fitness, PO Box 51018, Los Angeles, CA 90051-5318

Can I put my membership on hold?

We can put a freeze on your membership for several reasons; however, your membership must be in good standing to qualify. Valid reasons for freezing a membership include:

Medical - a temporary medical situation which renders you unable to use the club for a specified amount of time.

Work Transfer - a temporary out-of-area work transfer that takes you more than 25 miles from a 24 Hour Fitness facility.

Volunteer Work - a temporary extended volunteer program that takes you more than 25 miles from a 24 Hour Fitness facility.

Military - a temporary active-duty military transfer or deployment to a location more than 25 miles from a 24 Hour Fitness facility

If one of the above situations applies and you would like to freeze your membership for a specified amount of time, please contact your club or call our Member Services team. If the above situations do not apply, we may still be able to help. Please contact your club or call our Member Services team to discuss your situation.

Please note: a membership freeze is valid for a specified amount of time. Verification may be required in order to freeze your account.

How can I unfreeze my account?

Generally, a membership freeze is set for a pre-determined amount of time. As such, the freeze will automatically end at the designated time, and your membership dues billing will resume. If you would like to end the freeze earlier, please contact your local club or Member Services. Please visit our Contact Us page for complete contact information.

What if I don’t qualify for a membership freeze following your normal guidelines?

We may still be able to assist you. Please contact your local club or Member Services to discuss your specific situation. Please visit our Contact Us page for complete contact information

Where can I learn about any 24 Hour Fitness policies that may apply to my membership?

Membership policies can be found online on our Membership Policies page. To check these policies again in the future, you can also use the link in the bottom footer of 24HourFitness.com.

What are my options for paying my dues?

You can have your monthly dues electronically deducted from either your checking account or a debit/credit card account. This is known as electronic funds transfer (EFT). Or, with some memberships, you prepay your membership at the time of enrollment. See our membership options to learn more. To update the billing information on a current membership, please use our online My24 tool.

How do I set up or make a change to my bank account information for my monthly payment membership?

If you purchased your monthly payment membership online, the automatic payment is arranged using your debit card or credit card. If you need to update your bank account information or change your automatic payment from your bank account, please use our online My24 tool or visit your club. You may also call 1-800-432-6348 and one of our customer service representatives will be happy to help you.

Can I make a payment online?

Absolutely! Visit our My24 page to make a payment online, update billing information or change your address. (Log-in or registration required. Check-in code or membership number is required to register on My24).

Can I add family members to my 24 Hour Fitness membership?

Yes, you can add family members and/or children to your membership* while you are enrolling online or in club. Family add-ons must live at the same address as the Master member. Family memberships can include only 2 adults (the Master member and one other adult between the ages of 18 and 65). However, you can include up to 7 minors (children ages 12-18) and/or seniors (aged 65 and older) with a family add on.
*Please see your club for add-on options for Limited Memberships.

How can I cancel my membership?

For brand new memberships, depending on the state in which you live, you are entitled to a 3 or 5 day cooling off period. If you notify 24 Hour Fitness within that cooling off period, you will receive a full refund. Please review your membership agreement carefully to understand the details of your cooling off period.

Monthly Payment Membership: After the cooling off period, you may cancel your monthly payment membership by completing certain notification requirements. Upon your request to cancel, future monthly payments will be stopped and your last month's prepaid dues will be applied. If you have any questions, please call 1-866-308-8179. We're here to help!

Prepaid Membership: If you paid for your membership up front, you cannot cancel and receive a refund, except for specific events, such as disability or death. Please review Section 6 of your specific agreement for a complete explanation of your cancellation rights.

Please call 1-866-308-8179 if you have any questions.

Can I transfer my membership to another individual?

Memberships cannot be transferred from one person to another, not even from one family member to another.

How can I get a copy of my membership agreement?

You can request a copy of your agreement online by visiting My24 and choosing the "Agreement" button under the My Membership option, by contacting our Member Services department at 1-800-432-6348 or by emailing us.

How long will it take to receive a copy of my membership agreement?

Agreements ordered online will be received within 5 business days.

How do I cancel a membership purchased at Costco?

For memberships purchased through Costco, please return to Costco with your receipt of purchase to discuss your cancellation.  

What is the IHRSA Joining Forces Program?

The Joining Forces program was a program where 24HR partnered with IHRSA to provide a free year membership to spouses of active deployed Reservists and National Guard members.

Is 24 Hour Fitness still participating in the Joining Forces Program?

No, 24 Hour Fitness is no longer participating in this program. 24 Hour does support the military, and does have a membership discount program for active military personnel and their families. *See club for additional details on discounts available.

How else does 24 Hour Fitness Support the military?

24 Hour Fitness supports the military by offering membership discounts, and provides flexible schedules that allow military personnel and military spouses to be employed in our clubs.

24 Hour Fitness ranks as one the top military-friendly employers by G.I. Jobs magazine, and one of the top military spouse-friendly employers by Military Spouse magazine.

Awards provided to 24 Hour Fitness:

  • G.I. Jobs:
    • 2012 Top 100 Military Friendly Employers
    • 2013 Top 100 Military Friendly Employers
  • Military Spouse magazine
    • 2012 Top 20 Military Spouse Friendly Employers
    • 2013 Top 25 Military Spouse Friendly Employers

Memberships - New Members

How do I join online?

Joining online is easy and convenient. Just visit our Membership page and follow the simple instructions.

How much does a membership cost?

You can check the current price for any of our memberships by visiting our Membership page and following the instructions. Or, you can visit a club and talk to a team member about the membership option that's right for you.

If I purchase a membership online, how will I know which club to select?

When enrolling online, you can purchase a membership at any club within 50 miles of your residence. If you choose a club that is more than 50 miles from your home, you will receive an error message and will not be able to complete the purchase process. To locate a club near you, use our Club Finder.

Is there more than one club type?

24 Hour Fitness has four club types: Active/Express/FitLite, Sport, Super-Sport and Ultra-Sport. Each club type offers different amenities; exact amenities offered may vary from location to location. Use our  club finder to see which amenities are offered at each location near you.

Does my membership give me access to all club types?

If you purchase a One-Club membership, you will have access to your club of enrollment only. If you purchase one of our All-Club memberships, you will have access to all of the clubs at the level you purchase, plus any lower access level clubs. For more details, please visit our Club Access page.

Are there any current membership offers?

Current special offers are posted online. Visit our new Membership Special Offers page to see these offers.

How can I purchase personal training?

You can purchase Personal Training right here on our website. You also can purchase personal training by logging in to My24, choosing the "Add to My Membership" button from the menu and choosing the "Add Personal Training" option. Or, you can ask any team member in your club to assist you with your purchase.  

How much does personal training cost?

You must be a member to purchase personal training at 24 Hour Fitness. If you are a member and you'd like to view pricing online, please log in to My24, or visit the Member Buy Training page and follow the instructions.   

If you are not yet a member, you can still view our pricing online when purchasing a membership. To get started, visit our Non Member Buy Training page and follow the steps to purchase a membership. On the "Add Personal Training" page, you can view pricing for the personal training packages currently on offer.

If I purchase personal training online, what happens next?

If you purchase personal training online, you will receive a call within 2-3 days to schedule your first personal training session. However, if you would like to get started sooner, please feel free to call or visit the club.

Do I need to use my personal training sessions within a certain timeframe?

All personal training sessions must be used within 6 months of the date of purchase, and you must be an active 24 Hour Fitness member to use personal training sessions.

When buying a membership, what payment options are available?

For Monthly Payment Memberships, your monthly dues will be electronically deducted from either your checking account or a debit/credit card account. This is known as electronic funds transfer (EFT). Your initiation fee and first and last month dues are paid at time of purchase.

For Prepaid agreements, you pay for your membership up front and in full at the time of enrollment. To see our membership options, visit our membership types page.

Do you offer any babysitting services?

For children ages 6 months up to 12 years, our Kids' Club is a safe and supervised environment where your young ones can play while you exercise. For a small fee, Kids’ Club is available to 24 Hour Fitness members on a daily basis, or you can take advantage of our monthly payment option. To purchase a monthly payment Kids' Club agreement, please log in to My24 and choose the "Add Additional Services" option, visit the Buy Additional Services page on our website, or stop by your local club. To learn more about Kids' Club, visit the Kids' Club page or contact your local club.

Can I add family members to my 24 Hour Fitness membership?

Yes, you can add family members and/or children to your membership* while you are enrolling online or in club. Family add-ons must live at the same address as the Primary member. Family memberships can include only 2 adults (the Primary member and one other adult between the ages of 18 and 65). However, family add-ons can include up to 7 minors (children ages 12-18) and/or seniors (aged 65 and older).
*Please see your club for add-on options for Limited Memberships.

How much does it cost to add family members to my membership?

You can check out our current family add-on prices online. Once you are in the membership purchase process, you can add family members in the “Add a family member section.”  After adding a family member, the price will automatically be displayed for your review.

How can I cancel my membership agreement?

For brand new memberships, depending on the state in which you live, you are entitled to a 3 or 5 day cooling off period. If you notify 24 Hour Fitness within that cooling off period, you will receive a full refund. Please review your membership agreement carefully to understand the details of your cooling off period.

Monthly Payment Membership: After the cooling off period, you may cancel your monthly payment membership by completing certain notification requirements. Upon your request to cancel, future monthly payments will be stopped and your last month's prepaid dues will be applied. If you have any questions, please call 1-866-308-8179. We're here to help!

Prepaid Membership: If you paid for your membership up front, you cannot cancel and receive a refund, except for specific events, such as disability or death. Please review Section 6 of your specific agreement for a complete explanation of your cancellation rights.

Please call 1-866-308-8179 if you have any questions.

What if my company has a special arrangement with 24 Hour Fitness?

We do offer corporate group rates for employers. The best way to find out if we have a corporate program with your company is to check with your HR department or contact your local club. To find the club nearest you, please use our Club Finder.

How can I find out what types of clubs are near me?

Each 24 Hour Fitness location has a page on our web site that lists the club type and amenities that are available at that club. To find clubs near your home or office, you can use the Club Finder on our web site.

You can also call 1-800-224-0240 to be directed to a club near you (location based on where you're calling from).

Memberships - Upgrading

What kinds of membership upgrades are available online?

We offer a few different options for upgrading your membership online:

  • Monthly Payment Memberships can be upgraded to an All-Club Sport, Super-Sport or Ultra-Sport level membership.
  • Limited Term memberships can be upgraded/converted to any membership option available at your selected club.

To upgrade online, use the "Add to My Membership" link from your My24 page or the "Additional Services" link on our website. Or you can visit your local club to learn more.

Prepaid Membership upgrades or transferring a Monthly Payment One-Club membership to another club cannot be done online.   Please see your club for details.    

What clubs can I access with an upgraded membership?

Your club access will depend on the level of upgrade you purchase:

All-Club Sport - if you purchase an All-Club Sport upgrade, you will have access to all FitLite/Express, Active and Sport clubs.

All-Club Super Sport - if you purchase an All-Club Super-Sport upgrade, you will have access to all FitLite/Express, Active, Sport and Super-Sport clubs.

All-Club Ultra Sport - if you purchase an All-Club Ultra-Sport upgrade, you will have access to all FitLite/Express, Active, Sport, Super-Sport and Ultra-Sport clubs.

How do I select an upgrade?

If there is a particular club in which you are interested, you can look at that club to see what access level is needed.
If you do not have a particular club in mind, you can upgrade by choosing a new access level (Sport, Super-Sport, etc.)

Can I upgrade to use just one additional club?

No. Membership upgrades are based on a level of access, not specific clubs.

How are my upgrade fees calculated (monthly and prepaid)?

For Monthly Payment Memberships (EFT), your monthly upgrade fees will be the difference in dues between what you pay currently and the dues rate for the access level to which you are upgrading.

If your current membership is a Prepaid Membership with an annual renewal, you will be charged a monthly flat rate per level of access upgraded. Please note: Prepaid Membership upgrades are not available online. Talk to your Club Manager to learn more.

I currently have a Monthly Payment Membership. Are the upgrade dues in addition to what I'm already paying?

Yes. Your upgrade dues will show up as a separate monthly charge.

I currently have a Prepaid Membership. Are my upgrade fees charged in addition to what I'm already paying?

Yes.

What happens to my Limited Term membership if I upgrade to a Monthly Payment Membership?

If you are upgrading from a Limited Term membership, 24 Hour Fitness will credit any unused portion of your current membership towards the purchase of a new membership. The unused portion is calculated using the purchase price of your current membership and the amount of time remaining before it expires. Please visit your club for more details.

What if the higher-level membership I want costs less than what I'm currently paying?

Please visit your club so we can rewrite your membership agreement using the current dues rate for the access level you are requesting.

Can I pay for my upgrade using a different credit card?

Monthly membership dues and upgrade dues must be paid using the same credit card. If you provide a different credit card when purchasing an upgrade, your base membership payment information will be updated to reflect the same credit card used to purchase the upgrade.

Can I prepay for my upgrade?

Please visit your club if you wish to prepay for an upgrade.

How do I use a promotion code to get a discounted upgrade rate?

If you have a promotion code for a discounted rate, you can enter it on the Agreement Summary page when purchasing your upgrade.

How long does it take for my upgrade to take effect? When can I start using it?

Your upgrade will be valid immediately; however, the upgrade agreement won't show in our system until the next day. If you wish to use your upgraded membership at a different club the day of your purchase, please bring a copy of your new agreement with you to the club to ensure access.

What happens to my current membership agreement?

If you currently have a Monthly Payment Membership, your base agreement will stay in place and a new upgrade agreement will be added.

If you currently have a Limited Term membership, your current membership agreement will be replaced with a new membership agreement, and you will receive a pro-rated credit towards the cost of the new membership based upon the time remaining on your current Limited Term agreement.

How does the club know that I upgraded my membership?

Your upgrade agreement will be active in our system within 24 hours of your purchase. Since your upgrade is associated with your original membership, your access will be automatically updated in our system, and the club staff will see the update when you check in to any facility.  

Can I upgrade just my family add-on membership?

Yes.

Can I add a family member to my upgrade membership?

Yes. Once you have completed the upgrade purchase process, you can select "Add a Family Member" from the "My Membership" link on our website.

I currently have a corporate rate. Can I upgrade with this type of membership?

Please visit your club for information.

If I want to purchase a special privilege or service, what club should I choose?

Privileges/services are typically only valid for one club. When purchasing, be sure you choose the club where you'd like to use the privileges/services. If you would like to purchase privileges/services for multiple locations, you will need to purchase for each club individually.  

What if I want to cancel my upgrade at a later date? Will it cancel my entire membership?

If you are upgrading from a Monthly Payment Membership or a Prepaid Membership, you may cancel the upgrade at any time and revert to your original access level and your base membership will remain in place.

If you are upgrading from a Limited Term membership, the new agreement replaces your existing membership and cannot revert to the original Limited Term agreement.

Miscellaneous

My school needs new athletic equipment, but it's not in the budget. Does 24 Hour Fitness donate used equipment to schools?

As part of our continuing commitment to supporting high school athletic programs, 24 Hour Fitness routinely donates commercial-quality equipment to high schools in the communities we serve. For your school to be considered, your athletic director should send us a proposal via email with "Equipment Donation" as the subject line. Be sure to include the school name, address, phone and contact name(s), along with a brief description of the athletic program goals and equipment needs. We keep all requests on file and will contact selected schools as equipment becomes available.

How can I contact you if I have any additional questions or comments?

We'd love to hear from you!  Visit the Contact Us page  for information on sending questions or comments via email, regular mail or telephone.

I'm interested in working for 24 Hour Fitness. How do I find out about any current job openings?

At 24 Hour Fitness, we are leading the movement to make fitness a way of life for everyone. Successful movements are made up of people from all walks of life that are bound by one thing: belief in the cause. To learn more about our company, and to search current career opportunities, please visit our Careers page. We recruit, employ, train, compensate and promote without regard to race, religion, color, sex, ancestry, medical condition, pregnancy, national origin, age, sexual orientation, physical or mental disability or any other legally protected characteristic.

Who can I contact for any issues involving my local club?

The quickest way to resolve most issues is by contacting the Club Manager at your local club. To find your club's phone number, use our Club Finder.  You can also use our Contact Us page to contact your club via email. Or you can log in to My24 and click on the "Contact My Club" link or "Contact Member Services."

How can I get a free pass to try out the club?

It's EASY! Just visit our website to print your pass.

Passes good at multiple locations. User must not have been a guest or member of 24 Hour Fitness within the last 6 months. Photo ID required. Local residents only. Must be at least 18 years old (19 in NE) or 12 with parent. Please see club for more details.

Can I bring a guest to work out with me?

Yes. 24 Hour Fitness encourages all members to bring friends and family to work out with them. You can get a free guest pass at your club. Guests must be over 18 (19 in NE) or 12 years old with a parent/guardian. Guest must show a valid photo ID and sign a release form prior to using the club. Local residency required for usage. For additional information, please contact your club. For additional information, please contact your club.

Are there any 24 Hour Fitness locations outside of the United States? Do you have a reciprocal international travel program?

24 Hour Fitness has reciprocity agreements with the following fitness chain:

Extreme Fitness (Ontario, Canada)

Membership must be an All-Club membership and must be active in order to use reciprocity privileges. Personal training agreements are not transferable.

Please see club for more details.

What's the easiest way to get information about membership prices?

The easiest way is to use the Find a Club or Click to Join feature on our web site to find the club you're interested in.  You can also download a free pass. On our site, you'll find information on Monthly Payment Memberships as well as Limited Term memberships. You can also call 1-888-243-5002 or visit your local club and speak with a Membership Counselor.

My24 - Online Membership Management

I signed up for an online account at my club, but don't know my username or password. How do I get that?

When you sign up for your My24 account at your club, your username is defaulted to your email address. You will receive an email to set up your password upon your first login. If you did not receive that email or if you've forgotten your password, you can reset your password here. Your new password will be emailed to the email address on file. 

You may need to check your spam filter.  Please add our email address to your "approved sender" list so that you'll continue receiving email from us.

How do I change my username for My24?

If you have registered for My24 and have forgotten your log-in information, we can reset your password online here

If you have not registered for My24, you can register now to access your membership online and much more.  

I forgot my My24 login id. What can I do?

If you have registered for My24 and have forgotten your log-in information, you can reset both your username and password online. 

If you have not registered for My24, you can register now to access your membership online and much more.  

How can I change my My24 member information?

If you need to change your user information, log in to the My24 and click on the "MyProfile" button.  If you are already logged in to your My24 account, you can change your profile here.

How can I update my billing information online?

To update your membership billing information, log on to your My24, click My Billing then choose "Update Auto Bill Pay."  Chose the agreement(s) that you wish to update from the list and enter your new billing information. Follow the instructions on the screen to complete the update.

If you have not yet set up an account, click here to register. You will need your check-in code or member number to get started.

Can I view or print a record of my club visits?

Yes. To download a record of your club visits, log on to My24, select "My Membership" then choose "Club Visits." On the Club Visits page, select the date range for your club visits, click the "Go" button to see the club visit history.  If you'd like to print this receipt, click on the printer-friendly icon to download your usage record.

If you have not yet set up an account, click here to register. You will need your check-in code or member number to get started.

How can I make an online payment?

To make a membership payment online, log on to your My24, click on "My Billing" and then the "Make a Payment" to see invoices available for payment. Follow the instructions on the screen to complete your payment. Please note that it can take up to 24 hours for your payment to be processed and posted to your account.

If you have not yet set up an account, click here to register. You will need your check-in code or member number to get started.

How can I get a receipt showing my online payments?

To download a receipt for your membership payments, log on to My24, choose "My Billing" and then select "View Billing Information." Once on the View Billing Information page, select the date range for your receipt, and click on the printer-friendly icon to download your receipt.  

If you have not yet set up an account, click here to register. You will need your check-in code or member number to get started.

Can I review my personal training sessions online?

Yes. To view your trained sessions, remaining sessions, or to purchase new sessions, log on to My24, choose "My Membership" and then select "Personal Training."  The default view will show your active training agreements with sessions remaining. You can also view the training sessions you've completed by choosing the "View or Print Trained Sessions by Date" button. You can purchase more sessions by selecting the "Purchase Personal Training" button.

If you have not yet set up an account, click here to register. You will need your check-in code or member number to get started.

Policies and Etiquette

Where and how do we check in at the club?

You must check in at the front desk. You can check in by:

Cardless Check-In: the fastest way to check in is to enroll in the cardless check-in system, which allows you to access the club with a finger scan and a 10-digit check-in code (such as your phone number).

Bringing in an original photo ID*.  You are not required to enroll in the cardless check-in system, but if you choose not to do so, you will need an original photo ID* to access your club.

*Photo IDs can be an original driver's license, state ID, student ID, military ID or passport.

Where can I get more information about these policies?

You can read all of our membership policies here.

Are there time limits for using certain pieces of equipment?

To be courteous to all members, we ask that you please not linger on the equipment as other members may be waiting to use that equipment. Please try not to monopolize the equipment or weights. If there is a sign-up sheet for the use of certain pieces of equipment and/or a maximum time limit, please follow them. Should any conflicts arise over equipment use, please let 24 Hour Fitness management resolve them.

Are children allowed in the clubs?

Minors under 12 may not use any 24 Hour Fitness facilities.  Minors under 12 must be accompanied by a parent or guardian at all times whenever they are in a club, unless the minor is registered in Kids’ Club or participating in a 24 Hour Fitness-approved youth program. If your minor child does not behave, we may ask you to make other arrangements. 24 Hour Fitness does not allow children over six years old in the opposite sex locker rooms.

Can we bring outside equipment into the club?

24 Hour Fitness reserves the right, in its sole discretion, to limit or restrict the use of outside equipment in the club.

Can I pay someone who isn't a 24 Hour Fitness Personal Trainer to train me in one of your clubs?

No member may train another member for compensation. If 24 Hour Fitness determines that such training occurs at one of our facilities, the trainer and/or trainee may lose their membership.

Can we take photos inside the club?

To protect the privacy of our members, we have a no-camera policy and ask that you do not take any pictures while in the club (this includes cell phone cameras).

What is the policy around entering the pool?

For the health and safety of all our members, we ask that you rinse off in the shower prior to entering any of the wet areas.

What is considered acceptable attire for the sauna?

Acceptable attire for the Sauna/Steam Room includes swim attire and/or proper gym attire.

What is the policy around towel usage?

As a courtesy to other guests, you must have a towel with you during workouts to protect and wipe down the machines you use.

What is proper weight room etiquette?

As a courtesy to other members, and to ensure everyone's safety, we ask that you please re-rack your weights after use.

Personal Training

Do I have to be a member to purchase personal training?

Yes, you must have a 24 Hour Fitness membership to purchase personal training. All services offered at 24 Hour Fitness locations are available to members only.

What's the difference between a Personal Trainer and a Master Trainer?

All personal trainers at 24 Hour Fitness have obtained a Personal Trainer certification or a degree in a related field. Our Master Trainers - our most experienced trainers - have trained more than 2,000 personal training sessions.

How do I choose a Personal Trainer?

We make it easy to choose a trainer. You can choose a trainer online or via your mobile device using our Personal Trainer Bio pages.*  You can also talk to the Fitness Manager at your club about finding the right trainer to meet your needs.

*Subject to Personal Trainer availability. Member is purchasing Personal Training program and not services of an individual Personal Trainer. If the requested Personal Trainer is not available, another Personal Trainer will be assigned. Member is not entitled to a refund if the requested Personal Trainer is not available.

I purchased personal training, what happens next?

A Team Member from your club will call you within 2-3 days to schedule an appointment. They will need to know the day and time that works best for your personal training session. If you would like to get started sooner, please call or visit the club.

Can I get a refund for my personal training?

You are entitled to a 3 or 5 day cooling off period, depending on the state where you live. If you notify 24 Hour Fitness within your cooling off period, you will receive a full refund. Please review your Fitness Services agreement to understand the details of your cooling off period.    

What do I do if I am unable to make my scheduled personal training appointment?

You must cancel a scheduled training session 24 hours in advance. If you don't show up, are more than 15 minutes late, or you cancel your session less than 24 hours before your appointment, you will be charged for the session. If you are unable to keep an appointment, please contact your personal trainer or the club to reschedule.

How long do I have to use my personal training sessions?

All personal training sessions must be used within 6 months of date of purchase. Remember - you must be an active member of 24 Hour Fitness to use personal training sessions.

Can I transfer my remaining training sessions to a different club?

Yes, you can transfer unused personal training sessions to another 24 Hour Fitness location. Please contact your club for additional information. 

Can I get a refund for my personal training sessions if my trainer is no longer with the company?

If your assigned trainer is no longer available to conduct any or all of your sessions, we will place you with another one of our trainers.

How do I purchase more sessions with my Personal Trainer?

We've made it easy to purchase additional sessions with your trainer. You can sign up at your local club, online through your My24 member account, through our online Personal Trainer Bios pages or even via our mobile application.    

Website - 24hourfitness.com

Where can I find the privacy policy for 24HourFitness.com?

Our website privacy policy can be found on our Online Privacy Policy page. To check this policy again in the future, you can also use the link in the bottom footer of 24HourFitness.com.

What are "cookies" and why do you use them?

When you visit or use our website, we send one or more “cookies” to your computer or other device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser.

Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you.

For more information, please see our Online Privacy Policy.

How can I be added to or removed from your email list?

You can manage your email subscription using our My24 application.  Haven't registered for My24 yet?  Log in or register for My24 now.  A check-in code or membership number is required for My24 registration.

How can I comment on this web site or contact the web department?

You can contact our web team regarding technical questions about our website or newsletters. Please fill out the Webmaster Comment Form on our Contact Us page to submit your questions or comments.

I forgot my My24 login id. What can I do?

If you have registered for My24 and have forgotten your log-in information, you can reset both your username and password online. 

If you have not registered for My24, you can register now to access your membership online and much more.