member policies

welcome

24 Hour Fitness welcomes you as a new member and will do everything we can to help you reach your fitness goals.

membership policies & club rules

24 Hour Fitness designed the Membership Policies ("Policies") and the club rules ("Rules") to insure a safer and more enjoyable environment in which to exercise. So, please be thoughtful and observe the Policies and Rules as you, and all members, agreed to follow. 24 Hour Fitness may, in its sole discretion, modify the Policies and Rules without notice at any time. It's your responsibility to know and follow the most current Policies and Rules.

The following policies replace all previous Policies. If there is any conflict between these Policies and the Rules, these Policies apply. However, if there are Rules with a later date than these Policies, the Rules apply. All approved signs posted in a club or on the premises shall be considered a part of the rules and regulations of 24 Hour Fitness.

membership policies & club rules

24 Hour Fitness USA, INC. equal opportunity policy statement

24 Hour Fitness seeks, enrolls, and maintains memberships without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation or age. It is further club policy that no circumstance or conduct undertaken by club personnel shall have the effect of discrimination on the basis of any of the aforementioned classifications. All club members shall have full and equal access to the club facility. All members with disabilities shall be entitled to reasonable accommodations for their physical and mental impairments. Any members with disabilities shall be entitled to reasonable accommodations for their physical and mental impairments. Any member who believes that he/she is/has been treated unfairly on any of the aforementioned matters should first report Club Management or to the 24 Hour Fitness USA, Inc. Corporate Administration Center at 1 (800) 432-6348.

membership id cards

24 Hour Fitness issues a membership ID card to memberships for identification purposes. Memberships less than 31 days are not issued a card. You may not let anyone else use it. Use of your card by anyone else will cause it to be confiscated, and a fee will be charged to redeem it. The ID card is 24 Hour Fitness property and you must return it immediately if your membership is terminated or canceled. There is a charge for lost ID cards.

check in

You must check in at the front desk and present your membership ID and a photo ID before you use the Facilities. If have not received your membership card, you must show a copy of your Membership Agreement and a photo ID. The photo ID can be an original or copy of a driver's license, state ID, student ID, military ID or passport.

membership freeze policy

24 Hour Fitness does not allow freezes to be placed on memberships without Dues, such as Introductory Memberships purchased through the Internet and other limited term memberships.

Qualification: 24 Hour Fitness will only freeze your membership if you are in good standing with all Initiation Fees paid and current on your Monthly Dues and you qualify as follows:

Medical Disability: You must provide Member Relations with a verification from your physician stating that your medical disability will prevent you from using the Facilities. You can ask at your club for a 24 Hour form which your physician must sign which is acceptable for documenting your medical disability. The minimum term for a medical freeze is three (3) months and the maximum is six (6) months.

Active Duty Military Transfer or Missionary Assignment: You must provide Member Relations with a copy of your transfer, deployment orders or missionary orders from the church. There is no minimum or maximum for missionary assignment freeze. If you request a specific freeze term less than six (6) months, your membership and EFT will automatically resume at the end of the specified time. If you request a specific freeze term greater than six (6) months, or you do not specify a freeze term, you must contact 24 Hour Fitness to reactivate.

Temporary Employment Transfer: You must provide 24 Hour Fitness with a verification from your employer, on company letterhead, that you are being temporarily transferred. The location of your transfer must be more than 25 miles from the nearest 24 Hour Location. The minimum term for a temporary employment transfer freeze is three (3) months and the maximum freeze is six (6) months.

Dues During Freeze: If 24 Hour Fitness approves a membership freeze no Dues will be collected with respect to such time and your right to use 24 Hour Fitness Facilities is also frozen or suspended and 24 Hour Fitness can deny you access to any 24 Hour Fitness club during such freeze. In the event your membership is prepaid, the term of the prepaid membership shall be extended, without Dues, for the same period of the freeze. Except for Military freezes greater than 6 months or unspecified, your membership will be reactivated and your EFT will automatically resume at the end of your freeze period.

Notice: You must provide at least thirty (30) days notice for a freeze request to allow 24 Hour to process your request. If your request does not conform to the Membership Freeze Policy, you will be notified that your request has been denied and your membership shall remain active unless cancelled.

No Other Freezes Allowed: 24 Hour Fitness will not allow any freeze that does not comply with the foregoing policies.

guest privileges

24 Hour Fitness encourages you to bring friends, relatives and business associates for a guest visit. We strongly recommend that you make an appointment for your guest's visit and a tour/orientation may be required. A guest must check in at the front desk, be at least 18 (16 or 17 year-old minor of a parent or legal guardian who is a member is okay if the parent or legal guardian also signs release forms), sign a medical and injury release form and pay a guest fee before using the Facilities. 24 Hour Fitness may restrict the number of guests and times you may bring guests. You must inform guests about these Policies because 24 Hour Fitness will ask them to leave the Facilities for any policy violations.

use of the facilities

Availability of Facilities: Any or all of the Facilities or services, including but not limited to, classes, equipment, babysitting, tanning, basketball, saunas, jacuzzis or pools may have limited hours or may be discontinued altogether at any time and be offered on a "first come first served basis." 24 hour reserves the right to charge a separate participation or reservation fee for any or all of these Facilities or services.

Conflicts Regarding Use: Please don't linger on the equipment because other members may want to use it. No member should monopolize the equipment or weights. If there is a sign-up list for the use of the equipment and a maximum time limit on its use, 24 Hour Fitness expects all the members to follow the Rules. In short, observe gym etiquette. If there is a conflict over use, let 24 Hour Fitness Management resolve it.

Sports Courts and Specialty Classes: 24 Hour Fitness has specific procedures, rules and may charge you for the use of the sports courts and special classes. Please see the front desk or read the posted information for these activities.

Pool, Whirlpool, Sauna & Steamroom: 24 Hour Fitness requires you to shower before using the pool, whirlpool, sauna or steam room. There are no lifeguards on duty at any of 24 Hour Fitness facilities. The use of the pool, whirlpool, sauna or steamroom are at your risk. While using the pool, you cannot jump lanes, dive or engage in horseplay. Lap swimmers have priority over casual swimmers.

Weights & Other Equipment: There are specific Rules posted regarding the use of the weights and other equipment in the Facilities. As a courtesy, please replace the weights on the rack after you use them and wipe off any benches after your use.

No Solicitation: 24 Hour Fitness club facilities are provided for the private use of club members only and are not open to the public. Any solicitation within any club is absolutely forbidden. This includes, for example, solicitation for profit, political purposes or any other reason. This includes, but is not limited to, use of petitions, distributing or posting leaflets, notices or advertising anywhere in a club facility, or leaving multiple copies of leaflets or other papers in any clubs areas.

general policies for minors

Please check with the front desk for specific rules, regulations, and fees covering the Kids' Club (baby-sitting) and minors. You and your minor children must follow any such rules and regulations and pay any applicable fees. To join, all minors need the financial guaranty of a parent or guardian and the parent or guardian must sign the Membership Agreement.

Minors Under 12:. May not use the Facilities at any time and must be accompanied by a parent or guardian at all times when in the Facilities, unless the minor is registered in Kids Club or participating in a 24 Hour Fitness approved program. If your minor child reacts negatively or cannot behave, 24 Hour Fitness will ask you to make other baby-sitting arrangements. 24 Hour Fitness does not permit children over six years old of the opposite sex in the dressing or shower rooms. This policy on the use of the Facilities does not apply to minors under 11 who are not members, but are enrolled in 24 Hour's Fitness Kids Program. Please see the Fitness Kid Policies & Procedures.

Minors 12 - 17: May use the Facilities without being accompanied by a parent or guardian if the minor is a member or a guest and their parent or guardian signed the financial guaranty and the Membership Agreement. 24 Hour Fitness reserves the right, in its discretion, to require that a parent or guardian accompany a minor.

lockers

24 Hour Fitness provides lockers for your use on a daily basis only and suggests that you use a lock to protect your property. Do not leave any valuable property in a locker at any time. 24 Hour Fitness is not responsible for any theft of, or damage to your property. If you leave a lock on the locker overnight, 24 Hour Fitness has the right to cut it off. 24 Hour Fitness will consider your property abandoned if left overnight. If you leave your property overnight, 24 Hour Fitness shall have the right to donate your property to charity.

prohibited items and activity

No Alcohol, Drugs, or Smoking: You cannot use the Facilities or engage in any activity at 24 Hour Fitness while under the influence of drugs, alcohol, or medication. Also, 24 Hour Fitness does not permit smoking, alcohol, illegal drugs, including steroids in its Facilities.

No Weapons: No weapons of any kind are permitted in 24 Hour Fitness facilities.

No Photographic or Video Equipment: No photography, video taping, filming or audio recording is permitted on these premises without written permission of the Management of 24 Hour Fitness.

Food & Beverages: 24 Hour Fitness reserves the right to limit the consumption of food or beverages in workout areas.

Personal Training: Under no circumstance is any member to train another member for compensation. If it is determined that paid personal training has been conducted on the premises, the trainer and trainee will each lose their membership.

Outside Equipment: 24 Hour Fitness reserves the right, in its sole discretion, to limit or restrict the use of outside equipment in the club.

dress/towel policy

24 Hour Fitness requires you to wear appropriate clothing and footwear while in the Facilities. Here are general guidelines: gym shorts, T-shirts, jogging, aerobic and sweat outfits are all right for exercising or aerobics, but street clothes/shoes and jeans are not. Shower shoes and swimming suits are all right in the pool area, but leotards, danskins or cutoffs are not. Racquetball/basketball shoes are required on the courts. No street or black-soled shoes permitted. You must have a cloth towel with you during workouts to protect and clean the machines you use.

conduct

While in the facilities, 24 Hour Fitness does not permit and will not tolerate any inappropriate conduct. Such conduct includes, without limitation, using loud, abusive, offensive, insulting, demeaning language, profanity, lewd conduct or any conduct that harasses or is bothersome to members or 24 Hour Fitness employees.

violation of rules

If any member or guest violates any of the Policies or Rules, 24 Hour Fitness will ask that person to stop or leave. A violation may also cause 24 Hour Fitness to terminate the violator's membership according to the terms of their Membership Agreement.

steroid warning

Use of steroids to increase strength or growth can cause serious health problems. Steroids can keep teenagers from growing to their full height; they can also cause heart disease, stroke, and damage liver function. Men and women using steroids may develop fertility problems, personality changes, and acne. Men can also experience premature balding and development of breast tissue. There are also civil and criminal penalties for the unauthorized sale, use, or exchange of anabolic steroids.