Membership FAQ

On this page, we've put together some of the most recent frequently asked questions and answers about 24 Hour Fitness services.  If your question is not listed below, please view our full FAQ section or Contact Us by phone or email.

Frequently Asked Questions about 24 Hour Fitness Memberships

Memberships - New Members

How do I join online?

Joining online is easy and convenient. Just visit our Membership page and follow the simple instructions.

How much does a membership cost?

You can check the current price for any of our memberships by visiting our Membership page and following the instructions. Or, you can visit a club and talk to a team member about the membership option that's right for you.

If I purchase a membership online, how will I know which club to select?

When enrolling online, you can purchase a membership at any club within 50 miles of your residence. If you choose a club that is more than 50 miles from your home, you will receive an error message and will not be able to complete the purchase process. To locate a club near you, use our Club Finder.

Is there more than one club type?

24 Hour Fitness has four club types: Active/Express/FitLite, Sport, Super-Sport and Ultra-Sport. Each club type offers different amenities; exact amenities offered may vary from location to location. Use our  club finder to see which amenities are offered at each location near you.

Does my membership give me access to all club types?

If you purchase a One-Club membership, you will have access to your club of enrollment only. If you purchase one of our All-Club memberships, you will have access to all of the clubs at the level you purchase, plus any lower access level clubs. For more details, please visit our Club Access page.

Are there any current membership offers?

Current special offers are posted online. Visit our new Membership Special Offers page to see these offers.

How can I purchase personal training?

You can purchase Personal Training right here on our website. You also can purchase personal training by logging in to My24, choosing the "Add to My Membership" button from the menu and choosing the "Add Personal Training" option. Or, you can ask any team member in your club to assist you with your purchase.  

How much does personal training cost?

You must be a member to purchase personal training at 24 Hour Fitness. If you are a member and you'd like to view pricing online, please log in to My24, or visit the Member Buy Training page and follow the instructions.   

If you are not yet a member, you can still view our pricing online when purchasing a membership. To get started, visit our Non Member Buy Training page and follow the steps to purchase a membership. On the "Add Personal Training" page, you can view pricing for the personal training packages currently on offer.

If I purchase personal training online, what happens next?

If you purchase personal training online, you will receive a call within 2-3 days to schedule your first personal training session. However, if you would like to get started sooner, please feel free to call or visit the club.

Do I need to use my personal training sessions within a certain timeframe?

All personal training sessions must be used within 6 months of the date of purchase, and you must be an active 24 Hour Fitness member to use personal training sessions.

When buying a membership, what payment options are available?

For Monthly Payment Memberships, your monthly dues will be electronically deducted from either your checking account or a debit/credit card account. This is known as electronic funds transfer (EFT). Your initiation fee and first and last month dues are paid at time of purchase.

For Prepaid agreements, you pay for your membership up front and in full at the time of enrollment. To see our membership options, visit our membership types page.

Do you offer any babysitting services?

For children ages 6 months up to 12 years, our Kids' Club is a safe and supervised environment where your young ones can play while you exercise. For a small fee, Kids’ Club is available to 24 Hour Fitness members on a daily basis, or you can take advantage of our monthly payment option. To purchase a monthly payment Kids' Club agreement, please log in to My24 and choose the "Add Additional Services" option, visit the Buy Additional Services page on our website, or stop by your local club. To learn more about Kids' Club, visit the Kids' Club page or contact your local club.

Can I add family members to my 24 Hour Fitness membership?

Yes, you can add family members and/or children to your membership* while you are enrolling online or in club. Family add-ons must live at the same address as the Primary member. Family memberships can include only 2 adults (the Primary member and one other adult between the ages of 18 and 65). However, family add-ons can include up to 7 minors (children ages 12-18) and/or seniors (aged 65 and older).
*Please see your club for add-on options for Limited Memberships.

How much does it cost to add family members to my membership?

You can check out our current family add-on prices online. Once you are in the membership purchase process, you can add family members in the “Add a family member section.”  After adding a family member, the price will automatically be displayed for your review.

How can I cancel my membership agreement?

For brand new memberships, depending on the state in which you live, you are entitled to a 3 or 5 day cooling off period. If you notify 24 Hour Fitness within that cooling off period, you will receive a full refund. Please review your membership agreement carefully to understand the details of your cooling off period.

Monthly Payment Membership: After the cooling off period, you may cancel your monthly payment membership by completing certain notification requirements. Upon your request to cancel, future monthly payments will be stopped and your last month's prepaid dues will be applied. If you have any questions, please call 1-866-308-8179. We're here to help!

Prepaid Membership: If you paid for your membership up front, you cannot cancel and receive a refund, except for specific events, such as disability or death. Please review Section 6 of your specific agreement for a complete explanation of your cancellation rights.

Please call 1-866-308-8179 if you have any questions.

What if my company has a special arrangement with 24 Hour Fitness?

We do offer corporate group rates for employers. The best way to find out if we have a corporate program with your company is to check with your HR department or contact your local club. To find the club nearest you, please use our Club Finder.

How can I find out what types of clubs are near me?

Each 24 Hour Fitness location has a page on our web site that lists the club type and amenities that are available at that club. To find clubs near your home or office, you can use the Club Finder on our web site.

You can also call 1-800-224-0240 to be directed to a club near you (location based on where you're calling from).