New Protocols to Help Guard Against Coronavirus

24GO® New Protocols to Help Guard Against Coronavirus video image

24 Hour Fitness is committed to keeping our community healthy. As we begin to reopen clubs, we are introducing new technology, stringent cleaning procedures and social distancing protocols to support the health and wellness of our members and team. See what you can expect when we reopen, and please read and follow the guidelines below to enjoy access to your newly reopened club.

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Introducing Workout Reservations

To uphold new social distancing standards, we can only grant access to a certain number of people at a time. 24 Hour Fitness members can reserve up to one workout per day, starting one calendar day in advance, using the 24GO® app.

To reserve your workout:

  • Download our free 24GO® app from the App Store or Google Play.
  • Tap the “Reserve a Workout” button within one calendar day of your desired workout time to find clubs and time slots that are available near you.

Note: If you can’t make it, please cancel at least one hour in advance. Need help? See our FAQ.

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New Touch-Free Check-in Using 24GO®

Bypass touching high-contact surfaces by checking into your club using your mobile phone.

To check-in touch-free:

  • Download our free 24GO® app from the App Store or Google Play.
  • Make a workout reservation at a club near you.
  • When you arrive at the club, open your 24GO app and tap Check Into Club.
  • Show the screen to a team member, or if you receive a QR code, scan it to check in.

See our FAQ for more details.

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Changes to Our Club Hours and Operations

Our clubs will reopen with these temporary changes in place:

  • Clubs will close overnight and for 30-minute periods throughout the day to allow for enhanced cleaning
  • Some equipment may be powered off or moved to provide ample space to work out safely
  • Courts will be repurposed as extra workout space; no ball sports will be allowed
  • Classes will meet at modified times and locations to support social distancing
  • All Kids’ Clubs, spas, saunas, steam rooms and drinking fountains will remain closed for now, as well as pools and showers in some locations; please bring your own water bottle
  • Dedicated hours will be available at some locations for seniors only
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Clean Environments, Proactive Communication

Now more than ever, 24 Hour Fitness is focused on club cleanliness and sanitation. For your peace of mind, we’ve added 30-minute cleanings before and after each workout reservation, and we are closing overnight to allow plenty of time for thorough cleaning and disinfecting of club surfaces and equipment. Throughout the day, our team members wipe club surfaces with disinfectant to help diminish the spread of germs. Paper towels and cleaning solution continue to be available in each club, and we encourage members to wipe down fitness equipment before and after their workouts.

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Tips to Limit Exposure

Help keep your body and our community healthy by following all posted guidelines and these tips:

  • Wear a mask in the club at all times
  • Wash your hands frequently with soap or sanitizer for at least 20 seconds
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Respect a safe social distance from other members and team members; do not use benches or machines that are within someone else’s workout radius
  • Avoid close contact with people who are sick
  • Stay home if you’re unwell or if you’ve been exposed, and cancel your reservation in the 24GO® app
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If in Doubt, Wait It Out

If you have any concerns about exposure or experience signs of illness, please contact your doctor. It’s important for all of us to remain vigilant about our own health and wellness, and to be thoughtful of others around us. Our personalized fitness app, 24GO®, offers hundreds of digital workouts that you can do at home to keep up your fitness until you are better.