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Frequently Asked Questions (FAQ)

Return to Refer a Friend | Program Rules

Table of Contents

  1. What is the Refer-A-Friend program?
  2. How does this program work?
  3. Who can participate in this promotion?
  4. What does my friend get?
  5. What’s in it for me?
  6. When will I receive my reward?
  7. Are online memberships included?
  8. How many people can I refer?
  9. I referred a friend but I have not received my award. Now what?

What is the Refer-A-Friend program?

Refer-a-Friend is a promotional program that rewards our members for referring their friends to 24 Hour Fitness. If your referred friend becomes a member of 24 Hour Fitness through the Refer-a-Friend program, you'll receive a $20 MyStore Coupon or one free 50 minute personal training session. It's your choice!

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How does this program work?

  1. If you have a friend interested in becoming a 24 Hour Fitness member simply provide their contact information on the member referral website at www.24hourfitness.com/refer
  2. Your friend will receive an email from 24 Hour Fitness with a special 7 day pass offer
  3. To activate the 7 day pass, your friend needs to take that email to a 24 Hour Fitness club which will give you credit for the referral if they join
  4. If your friend purchases a qualifying membership, you will be awarded with your reward after they have been a member for 60 days

Click here for program terms and conditions

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Who can participate in this promotion?

To be eligible for Referral Program rewards, you must meet all of the following requirements:

  • Be a 24 Hour Fitness member (excluding guest members, trial or complimentary members, employee members, and family members who are part of employee memberships).
  • Possess an individually identifiable membership account number
  • Be 18 years or older.
  • Be financially current on your account.
  • Have a unique valid email address
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What does my friend get?

As a special guest of 24 Hour Fitness, your friend will be eligible for a 7-day guest pass to any 24 Hour Fitness club. For anyone who has never been to 24 Hour Fitness clubs, this is a great opportunity to visit one of our clubs. Restrictions apply. Click here for details.

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What’s in it for me?

If a friend becomes a 24 Hour Fitness member, you'll receive a $20 MyStore coupon or one free 50 minute personal training session as a thank you. Restrictions apply. Click here for details.

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When will I receive my reward?

Your reward will be processed approximately 60 days after your referred member’s enrollment date. Referred member & referring member must be active, in good standing, and paid in full, according to the terms of their agreement for current member to receive their reward.

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Are memberships purchased online or through the Express Enrollment link included?

No. At this time, memberships purchased online or through the Express Enrollment link will not be eligible for the referral program. Please refer to additional program eligibility requirements by Clicking here.

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How many people can I refer?

There is no limit on the number of friends you refer. The more friends you refer the more rewards you can earn.

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I referred a friend but I have not received my award. Now what?

Your friend must be a member for 60 days before a reward will be awarded. In addition, the referral must meet the eligibility requirements listed above. If your friend has purchased a membership in club, has been a member for over 60 days and you meet all of the eligibility requirements above, please contact member services at 1-800-432-6348 (8 a.m.-5 p.m. PST, Monday - Friday).

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