Frequently Asked Questions

Clubs

If I purchase a membership online, how will I know which club to select?

When enrolling online, you can purchase a membership at any club within 50 miles of your residence. If you choose a club that is more than 50 miles from your home, you will receive an error message and will not be able to complete the purchase process. To locate a club near you, use our Club Finder.

What are the different club types?

24 Hour Fitness has three club types: Active, Sport and Super-Sport. Exact amenities offered can vary from location to location. Use our Club Finder or search by amenity to see what is available at locations near you.

How can I find out what clubs are near me?

Each 24 Hour Fitness location has a page on our website that lists the club type and available amenities. To find clubs near your home or office, you can use the Club Finder on our website.

To what clubs does my membership give me access?

If you purchase a One-Club membership, you will have access to your club of enrollment only. If you purchase a Regional membership, you will have access to all 24 Hour Fitness® clubs within your designated region; National memberships include access to all 24 Hour Fitness® clubs.You can see a list of clubs in your region when you select “Regional Membership” during your online purchase.

If you purchased one of our “All-Club” memberships (available prior to March 2021), you have access to all of the clubs at the access level you purchased, plus any lower access level clubs: Active level memberships include access to Active clubs only; Sport memberships include access to Sport and Active clubs; Super-Sport and Ultra-Sport memberships include access to all 24 Hour Fitness® clubs.

I have a one-club membership but I’d like to try out another club. Can I do that?

All of our locations allow one-day access for members via a “day-use” fee. Please contact the club you wish to visit for details and to find out the current fee for that location.

How can I find out if a new club is opening near me?

All of our clubs can be found online using our Club Finder. New clubs under construction or coming soon are listed on our New Clubs page.

Easypay

What is Easypay?

EasyPay allows members to make purchases in any 24 Hour Fitness club using only their check-in code and a unique personal identification number (PIN) created for their EasyPay account. Purchases are automatically billed to the member’s card on file.

How do I sign up for EasyPay?

To sign up for EasyPay, log into My24 and hover over My24 Account to see the full menu of options. Click on EasyPay and follow the instructions. You must have a check-in code before you begin using EasyPay.

COVID-19

We are committed to the health and happiness of our member community. Please note that our policies may vary by location in order to stay compliant with state and local public health guidelines. Please call or visit your club with questions.

CLUB REOPENING PLANS

Are all 24 Hour Fitness clubs open?

All 24 Hour Fitness locations are open and are following state and local public health guidelines.

May I use a gym that’s open near me, even if it is not part of my membership access?

Yes. At this time, members who have an active membership, or have access time remaining on a cancelled membership, may enjoy access to any club regardless of their membership access level.

NEW SAFETY PROTOCOLS

What protocols does 24 Hour Fitness have in place to protect team and club members’ health and safety?

We follow state and local government requirements and recommendations in order to keep our clubs safe and open for you. Given the fluid nature of their combined guidance, our in-club protocols continue to evolve – we recommend calling or checking the web page of your local club for the latest guidelines in your area.

The following are some steps 24 Hour Fitness is taking to help ensure a club environment with the health and safety of our team and members in mind:

  • We ask that members wipe down any fitness equipment before and after workouts.
  • If you have been exposed to or had any symptom of COVID-19 in the past 14 days or if you become ill, please stay home and do not come into the club.
  • Take advantage of Touch-Free Club Check-in when you arrive at the club using the free 24GO app on your mobile phone.
  • Signage at the club exterior and throughout the club’s interior remind members and our team members of important safety protocols, such as wearing a face mask, washing hands and wiping down equipment.
  • Studio class reservations are offered through the 24GO app to help keep classes at a safe and comfortable capacity.
  • For members who are not yet comfortable returning or who want to add to their fitness routine at home, we offer virtual group and personal training, as well as hundreds of on-demand workouts through our 24GO app. We also encourage everyone to visit 24GO TV, our 24/7 workout experience broadcast on the 24 Hour Fitness YouTube Channel. Additional fees may apply for virtual training.

How do I download 24GO on my mobile device?

Visit the App Store or Google Play and enter ‘24GO’ when searching for the free app on the App Store, or click here to download the 24GO app.

What hours are the clubs open?

Most locations are open from 5 a.m. to 9 p.m. daily, with longer hours available at select locations nationwide. Visit our gym finder to see those clubs. We recommend that you download the 24GO app and set up Touch-Free Club Check-in before you arrive, so we can check you in quickly and safely.

What is Touch-Free Club Check-In?

Touch-Free Club Check-In allows members to check into their 24 Hour Fitness club using the free 24GO app. To check-in touch-free:

  • Download our 24GO® app from the App Store or Google Play here.
  • When you arrive at the club, open your 24GO app and tap Check Into Club.
  • Show the screen to a team member, or if you receive a QR code, scan it to check in.
  • If you don’t have a smartphone or forget to bring your smartphone with you, you can still check-in at the front desk via the fingerprint reader and keypad or by asking a team member to manually check you in.
  • If you are using your Buddy Pass to bring a guest to the club, for the guest’s first visit, show your guest’s photo ID to a team member to complete their check-in process.
  • For additional support regarding Touch-Free Club Check-in via our 24GO app, please see our FAQ’s here.

May I bring a guest to work out at my gym?

Yes. Friends or guests (18 or over, or 12 years old with a parent/guardian) should set up their free 3-day pass at 24HourFitness.com/freepass before they come. If you are a member and have an active Buddy Pass, simply bring them with you to the club. Your buddy will need to arrive at the club with you and show a photo ID at the front desk. A team member will assist them in completing our guest check-in process.

Please check with your club for the latest guidelines on face mask and vaccination requirements prior to your guest’s visit.

Can I sign up for personal training?

  • If you are interested in learning about personal training, please speak with a team member in the club about our available in-club and virtual options and for help getting started.
  • If you have existing personal training sessions that you wish to schedule, the fitness manager in the club can help you schedule them in-club or virtually.

Are group fitness classes currently offered?

Group fitness classes are back, and members can now reserve their spot for free using the 24GO® app. Please download 24GO® or visit your club web page for information on classes and schedules.

MEMBERSHIP & BILLING

Is it possible to freeze my membership?

You may request a one-month courtesy freeze if you are a Monthly Payment member. To do this: log into My24 and open the My Account menu in the upper right navigation, then click Freeze Membership. Please note that your membership must be active to be placed on freeze. You may also contact your club and ask a team member for assistance.

How can I unfreeze my account?

Generally, a membership freeze is set for a pre-determined amount of time. As such, the freeze will automatically end at the designated time, at which point your account will reactivate and your membership dues billing will resume as usual. If you would like to end the freeze earlier, please log into MyAccount here, contact your local club, or visit our Contact Us page to submit your reactivation request.

What if I want to cancel my membership?

You can click here at any time and follow the instructions to submit your request to cancel. You can also mail in your cancel request to P.O. Box 2689, Carlsbad, CA 92018, Attn: Cancel Dept.

Who do I contact if I have additional questions?

If you have any questions that aren’t answered in this FAQ, you can call or visit your local club and ask a team member for assistance, or contact us here and submit a query.

Goodlife and Energie Cardio in Canada

Stay fit while You Travel in Canada!

We’ve teamed with GoodLife Fitness and Energie Cardio to allow 24 Hour Fitness members access to more than 230 clubs in the GoodLife network and 60 clubs in Quebec when traveling or visiting Canada.

This partnership allows 24 Hour Fitness members to:

  • Easily maintain your fitness routine while you are away from home, at a GoodLife Fitness or Energie Cardio locations
  • Get access to more than 230 GoodLife Fitness clubs in Canada and 60 clubs in Quebec, Canada
  • Work out in a comfortable environment with great amenities wherever you are

If you are traveling to Canada and would like to know more about visiting a GoodLife Fitness or Energie Cardio club, ask a 24 Hour Fitness team member before you go.

Memberships - General Questions

How can I make a payment for my membership?

Members can make a payment by logging into My24 or by calling or visiting your nearest club where a team member can assist you. If you need to update your bank account information or change your automatic payment from your bank account, please log into My24 or visit your club. You may also use our automated phone system at 1-800-432-6348.

What are my options for paying my dues?

You can have your monthly dues electronically deducted from either your checking account or a debit/credit card account. This is known as electronic funds transfer (EFT). Or, with some memberships, you prepay your membership at the time of enrollment. See our membership options to learn more. To update the billing information on a current membership, please log into My24.

How do I set up or make a change to my bank account information for my monthly payment membership?

If you purchased your monthly payment membership online, your automatic payment was set to the debit card or credit card provided. If you need to update your bank account information or change your automatic payment from your bank account, please log into My24 or visit your club. You may also call 1-800-432-6348 to use our automated phone system to update your credit card information and/or make a payment.

How do I know when I will be billed for my Monthly or Yearly Auto-Renewal membership?

Yearly Auto-Renewal memberships will renew automatically each year provided your payment method on file is current. Monthly Payment memberships renew each month. To see your next debit date, log into My24 and click on My Account in the upper-right corner to see the full menu of options. Click on Agreements and view the membership agreement attached to your account.

If you need to update your bank account information or change your automatic payment from your bank account, please log into My24 or visit your club. You may also use our automated phone system at 1-800-432-6348.

When is my annual renewal* due?

For prepaid memberships (sold prior to 2010), that include optional annual renewal payment is due before the “next annual renewal date” listed on your membership agreement. A notice will be emailed to you before your due date. If we do not have a valid email address on file, your notice will be mailed. To ensure timely delivery, please verify that your address is correct, either online through My24, or contact your club.

*If you have a Yearly Auto-Renewal membership, please see above for information regarding your payment terms.

How long do I have to pay my annual renewal?

Your annual renewal payment is due on or before your renewal anniversary date. If payment in full is not received by your due date, your membership will automatically terminate. Once terminated, you will need to purchase a new membership to continue accessing our clubs and services.

How can I pay my annual renewal?

You can pay your annual renewal using any of the following methods:

  • Online with a credit card at 24hourfitness.com/login.html (Login or registration required. Membership number is required for registration).
  • At your club with a credit card or check.
  • Via phone with a credit card. Please visit our Contact Us page for phone numbers and availability.
  • Via mail with a check. Please include your membership number. Payments should be mailed to: 24 Hour Fitness, PO Box 51018, Los Angeles, CA 90051-5318

Where can I get a copy of my agreement?

To view and download your membership agreement, log into My24 and click on My Account in the upper-right corner to see the full menu of options. Click on Agreements to see all agreements attached to your account.

I don’t have a My24 account. How do I register?

Click here and follow the easy instructions.

Can I add friends or family members to my 24 Hour Fitness membership?

Yes, you can add up to 6 friends, family members and/or children (ages 12-17) to your membership* while you are enrolling online or in club. Already a member? Click here to see pricing and add them now.

*Please see your club for add-on options for Limited Memberships.

What is a Buddy Pass and how can I get one?

A Buddy Pass allows you to bring a friend with you each time you come to the club, whether it’s the same person or someone new each time. With Buddy Passes, you must be present for your buddies to access the club. Ask a team member in club for more information.

Can I put my membership on hold?

You may request a one-month courtesy freeze if you are a Monthly Payment member. To do this: log into My24 and open the My Account menu in the upper right navigation, then click Freeze Membership. Please note that your membership must be active and you must be a member in good standing to be placed on freeze.

Extended freezes may be available if one the following factors apply:

Medical - a temporary medical situation which renders you unable to use the club for a specified amount of time.

Work Transfer - a temporary out-of-area work transfer that takes you more than 25 miles from a 24 Hour Fitness facility.

Volunteer Work - a temporary extended volunteer program that takes you more than 25 miles from a 24 Hour Fitness facility.

Military - a temporary active-duty military transfer or deployment to a location more than 25 miles from a 24 Hour Fitness facility.

If the above situations do not apply, we may still be able to help. Please contact your club by phone or send an email via our Contact Us page.

Please note: a membership freeze is valid for a specified amount of time. Verification may be required in order to freeze your account.

How can I unfreeze my account?

Generally, a membership freeze is set for a pre-determined amount of time. As such, the freeze will automatically end at the designated time, at which point your account will reactivate and your membership dues billing will resume as usual. If you would like to end the freeze earlier, please log into My24, contact your local club, or visit our Contact Us page to submit your reactivation request.

What if I don’t qualify for a membership freeze following your normal guidelines?

There may be other options available to you. Please contact your local club to discuss your specific situation or visit our Contact Us page to submit your freeze request.

Where can I learn about any 24 Hour Fitness policies that may apply to my membership?

Membership policies can be found online on our Membership Policies page.

How can I cancel my membership?

Please contact your local club, click here to submit an online request or visit our Contact Us page to send an email with your request. Please see below for additional details for on our cancellation policy based on membership type.

Cancellation within 3-5 days of initial purchase:

You are entitled to a 3-day (5 days in CA and HI) cooling off period, meaning that if you notify 24 Hour Fitness within 3 days of your initial purchase (5 days in CA and HI), you will receive a full refund. To understand the details of your cooling off period, please review your membership agreement carefully.

Monthly payment memberships:

Where you have a monthly payment membership (that is not for a specified term or commitment period), you may cancel by providing notice to 24 Hour Fitness. Notice must be provided in writing, or in person at a club. Upon your request to cancel, future monthly payments will be stopped, and your last month's prepaid dues will be applied. Please review your specific membership agreement for a complete explanation of cancellation rights.

Commitment Monthly Payment memberships:

During the Commitment Period: Where you have a Commitment Monthly Payment membership, you are not entitled to cancel your membership during the Commitment Period (even though you are making monthly payments). The Commitment Period can be found on the first page of your membership agreement. Specific exceptions may apply, allowing you to cancel your membership where certain events specified by your membership agreement take place, such as death, disability, relocation (subject to certain conditions) or military deployment.

After the Commitment Period: you may cancel by providing notice to 24 Hour Fitness. Upon your request to cancel, future monthly payments will be stopped, and your last month's prepaid dues will be applied. Notice must be provided in writing, or in person at a club. Please review your specific membership agreement for a complete explanation of cancellation rights.

Yearly Auto-Renewal, Limited-Term/Paid in Full (non-renewable), and Prepaid (Annual – sold before 2010) memberships:

Upon receipt of your request to cancel your Yearly Auto-Renewal, Limited-Term or Prepaid membership, your club access and membership will end at the end of your current paid term. You are not entitled to receive a refund of fees paid. Specific exceptions may also apply, allowing you to cancel your membership where certain events specified by your membership agreement take place, such as death, disability, relocation (subject to certain conditions) or military deployment. The length of your term or prepaid period can be found on the first page of your membership agreement. Please review your specific membership agreement for a complete explanation of cancellation rights.

To view and download your membership agreement, log into My24 and click on My Account in the upper-right corner to see the full menu of options. Click on Agreements to see all agreements attached to your account.

Can I transfer my membership to another individual?

Memberships cannot be transferred from one person to another, not even from one family member to another.

How do I cancel a membership purchased at Costco?

For memberships purchased through Costco, please return to Costco with your receipt of purchase to discuss your cancellation.

How does 24 Hour Fitness Support the military?

24 Hour Fitness supports the military by offering membership discounts and provides flexible schedules that allow military personnel and military spouses to be employed in our clubs.

Memberships - New Members

How do I join online?

Joining online is easy and convenient. Just use the Club Finder to select a club near you, click Join Now and follow the simple instructions.

How much does a membership cost?

To check the current price for any of our memberships, use the Club Finder to select the club you’d like to join and click Join Now to review your options. Or, you can visit a club and talk to a team member about the membership option that's right for you.

If I purchase a membership online, how will I know which club to select?

When enrolling online, you can purchase a membership at any club within 50 miles of your residence. If you choose a club that is more than 50 miles from your home, you will receive an error message and will not be able to complete the purchase process. To locate a club near you, use our Club Finder.

What are the different club types?

24 Hour Fitness has three club types: Active, Sport and Super-Sport. Exact amenities offered can vary from location to location. Use our Club Finder or search by amenity to see what is available at locations near you.

To what clubs does my membership give me access?

If you purchase a One-Club membership, you will have access to your club of enrollment only. If you purchase a Regional membership, you will have access to all 24 Hour Fitness® clubs within your designated region; National memberships include access to all 24 Hour Fitness® clubs.You can see a list of clubs in your region when you select “Regional Membership” during your online purchase.

If you purchased one of our “All-Club” memberships (available prior to March 2021), you have access to all of the clubs at the access level you purchased, plus any lower access level clubs: Active level memberships include access to Active clubs only; Sport memberships include access to Sport and Active clubs; Super-Sport and Ultra-Sport memberships include access to all 24 Hour Fitness® clubs.

Are there any current membership offers?

Current special offers are posted online. Visit our new Membership Special Offers page to see these offers.

How can I purchase personal training?

If you are new to personal training, talk to the fitness manager at your club to find the program and coach that are right for you. You can also purchase Personal Training right here on our website or by logging in to My24: hover over “My Account” on the top right to see the full menu; select “Personal Training” and tap “Purchase Training Sessions” to see and select from the training offerings at your club. To buy more personal training sessions with your current fitness coach, talk to your coach or the fitness manager at your club.

How much does personal training cost?

You must be a member to purchase personal training at 24 Hour Fitness. If you are a member and you'd like to view pricing online, please log in to My24, or click here and follow the instructions.

If you are not yet a member, you can still view our pricing online when purchasing a membership. To get started, select the club you are interested in joining, click Join Now button and follow the steps to purchase a membership. On the "Add Personal Training" page, you can view pricing for the personal training programs currently available.

If I purchase personal training online, what happens next?

If you purchase personal training online, you will receive a call within 2-3 days to schedule your first personal training session. However, if you would like to get started sooner, please feel free to call or visit the club.

Do I need to use my personal training sessions within a certain timeframe?

Expiration dates may vary depending on the product or program purchased. Please see your purchase agreement for details. You must be an active 24 Hour Fitness member to use personal training sessions.

When buying a membership, what payment options are available?

For Monthly Payment Memberships, your monthly dues will be electronically deducted from either your checking account or a debit/credit card account. This is known as electronic funds transfer (EFT). Your initiation fee and first and last month dues are paid at time of purchase.

For Prepaid agreements, you pay for your membership up front and in full at the time of enrollment. To see our membership options, visit our membership types page.

What is the Annual Fee?

Each year, members will be charged an Annual Fee of $49.99 in addition to monthly dues. The Annual Fee is due and payable each year on the 2nd month in accordance of your membership enrollment date, as long as the membership is in effect.

Yearly Auto-Renewal memberships are not subject to the Annual Fee.

Do you offer any Kids’ Club or babysitting services?

24 Hour Fitness does not offer childcare.

Can I add friends or family members to my 24 Hour Fitness membership?

Yes, you can add friends, family members and/or children (children ages 12-18) to your membership* while you are enrolling online or in club. You may add up to 6 family or friends to your membership.

*Please see your club for add-on options for Limited Memberships.

How much does it cost to add family members to my membership?

You can check out our current family add-on prices online. Once you are in the membership purchase process, you can add family members in the “Add a family member section.” After adding a family member, the price will automatically be displayed for your review.

How can I cancel my membership agreement?

Cancellation within 3-5 days of initial purchase:

You are entitled to a 3 day (5 days in CA and HI) cooling off period, meaning that if you notify 24 Hour Fitness within 3 days of your initial purchase (5 days in CA and HI), you will receive a full refund. To understand the details of your cooling off period, please review your membership agreement carefully.

Basic/Loyalty Monthly payment memberships:

Where you have a monthly payment membership (that is not for a specified term or commitment period), you may cancel by providing notice to 24 Hour Fitness. Notice must be provided in writing, or in person at a Club. Upon your request to cancel, future monthly payments will be stopped and your last month's prepaid dues will be applied. Please review your specific membership agreement for a complete explanation of cancellation rights.

Commitment Monthly Payment memberships:

During the Commitment Period: Where you have a commitment monthly payment membership, you are not entitled to cancel your membership during the Commitment Period (even though you are making monthly payments). The Commitment Period can be found on the first page of your membership agreement. Specific exceptions may apply, allowing you to cancel your membership where certain events specified by your membership agreement take place, such as death, disability, relocation (subject to certain conditions) or military deployment. After the Commitment Period, you may cancel by providing notice to 24 Hour Fitness. Upon your request to cancel, future monthly payments will be stopped and your last month's prepaid dues will be applied. Notice must be provided in writing, or in person at a Club. Please review your specific membership agreement for a complete explanation of cancellation rights.

Yearly Auto-Renewal, Limited-Term, and Prepaid memberships:

Where you have a Yearly Auto-Renewal or Paid-in-Full Limited-Term or Prepaid membership, you are not entitled to cancel your membership nor are you entitled to receive a refund of fees paid. Specific exceptions may also apply, allowing you to cancel your membership where certain events specified by your membership agreement take place, such as death, disability, relocation (subject to certain conditions) or military deployment. The length of your term or prepaid period can be found on the first page of your membership agreement. Please review your specific membership agreement for a complete explanation of cancellation rights.

To obtain a copy of your membership agreement and access your account online, please visit www.24hourfitness.com/memberservices.

What if my company has a special arrangement with 24 Hour Fitness?

We do offer corporate group rates for employers. The best way to find out if we have a corporate program with your company is to check with your HR department or contact your local club. To find the club nearest you, please use our Club Finder.

How can I find out what types of clubs are near me?

Each 24 Hour Fitness location has a page on our web site that lists the club type and amenities that are available at that club. To find clubs near your home or office, you can use the Club Finder on our web site.

Memberships - Changing

How can I change my current membership?

Now you can make changes to your membership online by logging into My24 and opening the My Account menu on the upper-right. Select Change Membership to select a new home club, add Regional or National access, or choose an entirely different membership. Have questions? Call or visit a club near you and our team will be happy to assist you.

If I change my membership, will I be able to keep my current training sessions or subscriptions? What about my Buddy Pass?

All current service agreements will be automatically transferred to your new membership agreement, including personal or group training agreements and Buddy Passes. You will be able to use your training sessions at any 24 Hour Fitness club that you have access to within your new agreement.

Will changing my membership mean I have to start over with a new account and check-in information?

No, your My24 login information, 24GO app login information and check-in codes will all remain the same unless you make a request to update them.

How can I change my Family Add-on memberships?

Family members who are Add-ons to your account should log into My24 separately using their email address on file to make changes to their membership. If one of your Add-ons is a Minor, please come into the club and ask a team member to assist you.

How long does it take for my new agreement to take effect?

Your new agreement will be valid immediately; however, it may not show in our system until the next day. If you wish to use your membership at a different club the day of your purchase, please bring a copy of your new agreement with you to the club to ensure access.

What happens if I still have time left on my Limited Term membership?

If you are changing from a Limited Term membership, 24 Hour Fitness will credit any unused portion of your current membership towards the purchase of a new membership. The unused portion is calculated using the purchase price of your current membership and the amount of time remaining before it expires. Please visit your club for more details.

What happens if I just paid my annual renewal fee?

Your annual renewal fee will be credited forward to your new agreement and will continue to be billed on the same anniversary date as before.

What clubs can I access with a Regional or National membership?

Your club access will depend on the membership you select. If you purchase a One-Club membership, you will have access to your club of enrollment only. If you purchase a Regional membership, you will have access to all clubs within your designated region; National memberships include access to all 24 Hour Fitness clubs. You can see a list of clubs in your region when you select “Regional Membership” during your online purchase.

Memberships based on club type (Active, Sport, Super-Sport, etc) are no longer available for purchase.

Can I transfer my membership to a different club?

If you would like to change your club but keep your current membership, please come visit us in club.

Miscellaneous

What’s the easiest way to get information about membership prices?

The easiest way is to use the Gym Finder feature on our website to find the club you’re interested in, then click Join Now to see prices. You can also visit https://www.24hourfitness.com/membership/ to find information on Monthly and Yearly Payment memberships as well as Limited-Term memberships or visit your local club and speak with a Sales & Service representative.

How can I contact you if I have any additional questions or comments?

We'd love to hear from you! Please call or visit your nearest club where a team member or manager can assist you. To find your club's phone number, use our Club Finder. You may also visit the Contact Us page for information on sending questions or comments via email directly to your club manager for assistance.

I’m interested in working for 24 Hour Fitness. How do I find out about any current job openings?

At 24 Hour Fitness, we are leading the movement to create a healthier and happier world. Successful movements are made up of people from all walks of life that are bound by one thing: belief in the cause. To learn more about our company, and to search current career opportunities, please visit Careers.24HourFitness.com. We recruit, employ, train, compensate and promote without regard to race, religion, color, sex, ancestry, medical condition, pregnancy, national origin, age, sexual orientation, physical or mental disability or any other legally protected characteristic.

How can I get a free pass to try out the club?

It's EASY! Just visit our website to create your guest pass.

Passes good at multiple locations. User must not have been a guest or member of 24 Hour Fitness within the last 6 months. Photo ID required. Local residents only. Must be at least 18 years old (19 in NE) or 12 with parent. Please see club for more details.

Can I bring a guest to work out with me?

Yes. 24 Hour Fitness encourages members to bring friends and family to work out with them. You can get a free 3-day guest pass at your club or by clicking here. Or, if you’d like to bring a guest with you every time you work out, ask about adding a Buddy Pass to your membership. Guests and buddies must be over 18 (19 in NE) or 12 years old with a parent/guardian, and must show a valid photo ID and sign a release form prior to using the club. Local residency required for guest pass usage. For additional information, please contact your club.

What should I know about the Chapter 11 filing?

On December 30, 2020, 24 Hour Fitness successfully emerged from the chapter 11 process. We are excited to be moving ahead as a strong and forward-looking company.

With a leaner balance sheet, optimized cost structure, and significantly reduced debt, we are now able to focus squarely on our mission to transform lives every day through fitness.

I have a Buddy Pass. How do I use it?

Be sure your buddy arrives at the club with you and brings a photo ID upon the first visit, as they will be asked to present it to a team member to check-in.

I had a free Buddy Pass that has now expired. Can I extend it?

Buddy Passes are now available at reasonable monthly rates. Ask a team member at your club for pricing and assistance.

How many buddies can I have on my Buddy Pass?

You may add an unlimited number of buddies to your List of Buddies in our system and arrive with someone new whenever you like. However, you many only check-in with as many buddies as you have agreements for – if you’d like to bring two friends at once, you will need to purchase two Buddy Pass agreements.

Can a Minor bring buddies on a Buddy Pass agreement?

Yes, Minors can “host” buddies but they can’t check them in at the kiosk at this time. Buddies of Minors* must check in at the front desk each time they come.

*Minors wishing to use a buddy pass will be required to have a parent/guardian present during the first visit.

My24 - Online Membership Management

I signed up for an online account at my club, but don't know my username or password. How do I get that?

When you sign up for your My24 account at your club, your username is defaulted to your email address. You will receive an email to set up your password upon your first login. If you did not receive that email or if you've forgotten your password, you can reset your password here. Your new password will be emailed to the email address on file.

You may need to check your spam filter. Please add our email address to your "approved sender" list so that you'll continue receiving email from us.

How do I change my username for My24?

If you have registered for My24 and have forgotten your log-in information, we can reset your password online here.

If you have not registered for My24, you can register now to access your membership online and much more.

I forgot my My24 login id. What can I do?

If you have registered for My24 and have forgotten your log-in information, you can reset both your username and password online.

If you have not registered for My24, you can register now to access your membership online and much more.

How can I change my My24 member information?

If you need to change your user information, log in to the My24 and click on the "MyProfile" button. If you are already logged in to your My24 account, you can change your profile here.

How can I update my billing information online?

To update your membership billing information, log on to your My24, click My Billing then choose "Update Auto Bill Pay." Chose the agreement(s) that you wish to update from the list and enter your new billing information. Follow the instructions on the screen to complete the update.

If you have not yet set up an account, click here to register. You will need your check-in code or member number to get started.

Can I view or print a record of my club visits?

Yes. To download a record of your club visits, log on to My24, select "My Membership" then choose "Club Visits." On the Club Visits page, select the date range for your club visits, click the "Go" button to see the club visit history. If you'd like to print this receipt, click on the printer-friendly icon to download your usage record.

If you have not yet set up an account, click here to register. You will need your check-in code or member number to get started.

How can I make an online payment?

To make a membership payment online, log on to your My24, click on "My Billing" and then the "Make a Payment" to see invoices available for payment. Follow the instructions on the screen to complete your payment. Please note that it can take up to 24 hours for your payment to be processed and posted to your account.

If you have not yet set up an account, click here to register. You will need your check-in code or member number to get started.

How can I get a receipt showing my online payments?

To download a receipt for your membership payments, log on to My24, choose "My Billing" and then select "View Billing Information." Once on the View Billing Information page, select the date range for your receipt, and click on the printer-friendly icon to download your receipt.

If you have not yet set up an account, click here to register. You will need your check-in code or member number to get started.

Can I review my personal training sessions online?

Yes. To view your trained sessions, remaining sessions, or to purchase new sessions, log on to My24, choose "My Membership" and then select "Personal Training." The default view will show your active training agreements with sessions remaining. You can also view the training sessions you've completed by choosing the "View or Print Trained Sessions by Date" button. You can purchase more sessions by selecting the "Purchase Personal Training" button.

If you have not yet set up an account, click here to register. You will need your check-in code or member number to get started.

Policies and Etiquette

Where and how do we check in at the club?

You must check in at the front desk. You can check in by:

Touch-free club check-in: You can now check into the club using just your phone and our free 24GO® app. To check-in touch-free:

  • Download our free 24GO® app from the App Store or Google Play.
  • Make a workout reservation if your club requires one.
  • When you arrive at the club, open your 24GO® app and tap Check Into Club.
  • Show the screen to a team member, or if you receive a QR code, scan it to check in.

See our FAQ for more details.

Bringing in an original photo ID*. You are not required to enroll in the cardless check-in system, but if you choose not to do so, you will need an original photo ID* to access your club.

*Photo IDs can be an original driver's license, state ID, student ID, military ID or passport.

How do I enroll in cardless check in?

Ask one of our team members at the front desk to help you enroll. The process takes about a minute to complete. You’ll choose a 10-digit check-in code (most people use their phone number), and then we’ll take three scans of your right and left index fingers. We scan both fingers so that you can still check in even if one hand is occupied or injured.

Does this mean 24 Hour Fitness will have my fingerprints?

By scanning your finger, we chart the distance between a few distinct points that are unique to you and come up with an identifying number based on those distances. We do not store your fingerprints, nor can the data we store be re-created into a fingerprint image. Additionally, we do not sell, lease, rent, trade or otherwise transfer the data collected by the Cardless Check-In system to any third parties. Your identifying number and 10-digit check-in code are automatically deleted when your membership is terminated in our systems, or may be deleted at any time upon written request.

Cardless fingscan info image

Where can I get more information about these policies?

You can read all of our membership policies here.

Are there time limits for using certain pieces of equipment?

To be courteous to all members, we ask that you please not linger on the equipment as other members may be waiting to use that equipment. Please try not to monopolize the equipment or weights. If there is a sign-up sheet for the use of certain pieces of equipment and/or a maximum time limit, please follow them. Should any conflicts arise over equipment use, please let 24 Hour Fitness management resolve them.

Are children allowed in the clubs?

Minors under 12 may not use any 24 Hour Fitness facilities. Minors under 12 must be accompanied by a parent or guardian at all times whenever they are in a club, unless the minor is participating in a 24 Hour Fitness-approved youth program. If your minor child does not behave, we may ask you to make other arrangements. 24 Hour Fitness does not allow children over six years old in the opposite sex locker rooms.

Can we bring outside equipment into the club?

24 Hour Fitness reserves the right, in its sole discretion, to limit or restrict the use of outside equipment in the club.

Can I pay someone who isn't a 24 Hour Fitness Personal Trainer to train me in one of your clubs?

No member may train another member for compensation. If 24 Hour Fitness determines that such training occurs at one of our facilities, the trainer and/or trainee may lose their membership.

Can we take photos inside the club?

Taking photos or filming of others is not permitted without their prior knowledge and consent, and under no circumstances is any photography or filming permitted within the Kids’ Club, locker room, steam room, or sauna areas.

What is the policy around entering the pool?

For the health and safety of all our members, we ask that you rinse off in the shower prior to entering any of the wet areas.

What is considered acceptable attire for the sauna?

Acceptable attire for the Sauna/Steam Room includes swim attire and/or proper gym attire.

What is the policy around towel usage?

As a courtesy to other guests, you must have a towel with you during workouts to protect and wipe down the machines you use.

What is proper weight room etiquette?

As a courtesy to other members, and to ensure everyone's safety, we ask that you please re-rack your weights after use.

Personal Training

Do I have to be a member to purchase personal training?

Yes, you must have a 24 Hour Fitness membership to purchase personal training.

How do I choose a fitness coach?

Get to know the coaches at your club by browsing their bios in the 24GO® app. You can also talk to the Fitness Manager at your club about finding the right coach to meet your needs.

*Note that when you purchase a personal training program, the services of an individual Fitness Coach are subject to availability. If the requested coach is not available, another coach will be assigned. Member is not entitled to a refund if the requested coach is not available.

I purchased personal training. What happens next?

If you purchase personal training online, you will receive a call within 2-3 days to schedule your first personal training session. However, if you would like to get started sooner, please feel free to call or visit the club.

Can I get a refund for my personal training?

You are entitled to a 3 or 5 day cooling off period, depending on the state where you live. If you notify 24 Hour Fitness within your cooling off period, you will receive a full refund. Please review your Fitness Services agreement to understand the details of your cooling off period.

What do I do if I am unable to make my scheduled personal training appointment?

You must cancel a scheduled training session 24 hours in advance. If you don't show up, are more than 15 minutes late, or you cancel your session less than 24 hours before your appointment, you will be charged for the session. If you are unable to keep an appointment, please contact your coach or the club to reschedule.

How long do I have to use my personal training sessions?

Expiration dates may vary depending on the product or program purchased. Please see your purchase agreement for details. You must be an active 24 Hour Fitness member to use personal training sessions.

Can I transfer my remaining training sessions to a different club?

Yes, you can transfer unused personal training sessions to another 24 Hour Fitness location. Please contact your club for additional information.

Can I get a refund for my personal training sessions if my coach is no longer with the company?

If your assigned fitness coach is no longer available to conduct any or all of your sessions, we will help you find an alternate coach.

How do I purchase more sessions with my fitness coach?

Talk to your coach or the fitness manager at your club to purchase additional training sessions. If you are planning to train regularly, you may want to ask about our PT Loyalty subscription, which automatically renews at a discounted rate each month.

Website - 24hourfitness.com

Where can I find the privacy policy for 24HourFitness.com?

Our website privacy policy can be found on our Online Privacy Policy page. To check this policy again in the future, you can also use the link in the bottom footer of 24HourFitness.com.

What are "cookies" and why do you use them?

When you visit or use our website, we send one or more “cookies” to your computer or other device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser.

Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you.

For more information, please see our Online Privacy Policy.

How can I be added to or removed from your email list?

You can manage your email subscription using our My24 application. Haven't registered for My24 yet? Log in or register for My24 now. A check-in code or membership number is required for My24 registration.

How can I comment on this web site or contact the web department?

You can contact our web team regarding technical questions about our website or newsletters. Please fill out the Webmaster Comment Form on our Contact Us page to submit your questions or comments.

I forgot my My24 login id. What can I do?

If you have registered for My24 and have forgotten your log-in information, you can reset both your username and password online.

If you have not registered for My24, you can register now to access your membership online and much more.