24 Hour designed the Membership Policies ("Policies") and the club rules, including rules listed here and rules posted in clubs ("Rules") to ensure a safer and more enjoyable environment in which to exercise. So, please be thoughtful and observe the Policies and Rules that you, and all members, have agreed to follow. 24 Hour may, in its sole discretion, modify the Policies and Rules without notice at any time. It's your responsibility to know and follow the most current Policies and Rules. All approved signs posted in a club or on the premises shall be considered a part of the Policies and Rules of 24 Hour.
The following Polices and Rules replace all previous Policies and Rules. If there is any conflict between these Policies and the posted club Rules, these Policies and Rules apply. The current Policies and Rules are also available on the 24 Hour website at http://www.24hourfitness.com/membership/member_policies/.
EQUAL OPPORTUNITY POLICY STATEMENT
24 Hour seeks, enrolls and maintains memberships without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation or age. It is further club policy that no circumstance or conduct undertaken by club personnel shall have the effect of discrimination on the basis of any of the aforementioned classifications. All club members shall have full and equal access to the club facility. All members with disabilities shall be entitled to reasonable accommodations for their physical and mental impairments. Any member who believes that he/she is/has been treated unfairly on any of the aforementioned matters should first report to club management or to 24 Hour at 1 (800) 432-6348.
RESTROOM AND LOCKER ROOM ACCESSIBILITY-TRANSGENDER EQUAL OPPORTUNITY POLICY
As set forth in 24 Hour’s Equal Opportunity Policy, all members shall have full and equal access to the club facility. Consistent with this Policy, all members shall have access to the restroom and locker room facilities that correspond to the member’s gender identity, regardless of the member’s sex assigned at birth. For example, transgender women (who were born male but identify as female) are permitted to use the women’s facilities, and vice versa for transgender men. Each member should determine the most appropriate option for her/himself. Any member who has a need or desire for increased privacy, regardless of the reason, will be provided access to a single-person facility, when available. No member, however, shall be required to use such a facility. Any member who believes that he/she is/has been treated unfairly on any of the Equal Opportunity policies above should report to club management or call us at 1 (800) 432-6348.
PERSONAL INFORMATION AND PRIVACY
You must check in at the front desk. You have two options for checking-in to the club, either by (1) enrolling in the Cardless Check-in system which allows you to access the club with a finger scan and a 10-digit check-in code (such as your phone number), or (2) bringing in an original photo ID*. You are not required to enroll in the Cardless Check-in system, but if you choose to not do so you will need an original photo ID* to access your club. *Photo IDs can be an original driver's license, state ID, student ID, military ID or passport. For more information about the Cardless Check-in system please check our website at http://www.24hourfitness.com/health_clubs/cardless_checkin/
MEMBERSHIP FREEZE POLICY
Qualification and Notice Requirements: 24 Hour will only freeze your membership if you are in good standing, you have all initiation fees paid, you are current on your monthly dues, you provide at least ten days’ notice for a freeze request to allow 24 Hour to process your request, and you qualify for one of the three categories below:
Medical Disability: You must provide 24 Hour with verification from your physician stating your medical disability will prevent you from using 24 Hour facilities. The minimum term for a medical freeze is three months and the maximum is six months.
Active Duty Military Transfer or Extended Volunteer Assignment: You must provide 24 Hour with a copy of your transfer, deployment or extended volunteer assignment orders. There is no minimum or maximum for assignment freeze. If you request a specific freeze term less than six months, your membership and monthly Electronic Funds Transfer ("EFT") or credit card charge will automatically resume at the end of the specified time. If you request a specific freeze term greater than six months, or you do not specify a freeze term, you must contact 24 Hour to reactivate.
Temporary Employment Transfer: You must provide 24 Hour with verification from your employer, on company letterhead, that you are being temporarily transferred. The location of your transfer must be more than 25 miles from the nearest 24 Hour location to which you have access. The minimum term for a temporary employment transfer freeze is three months and the maximum freeze is six months.
Extended Freeze: As a courtesy to our members, 24 Hour may approve or deny your request for an extended freeze for reasons other than those listed above. The maximum length of an extended freeze is 12 months. If 24 Hour does not receive notification to reactivate or further extend your freeze within 12 months, your membership agreement will be terminated.
Dues During Freeze: Once 24 Hour approves a membership freeze no further dues will be collected with respect to such time and your right to use 24 Hour facilities is frozen or suspended, so 24 Hour can deny you access to any 24 Hour club during such freeze. In the event your membership is prepaid, the term of the prepaid membership shall be extended, without further dues, for the same period of the freeze. Except for military freezes greater than 6 months or unspecified, your membership will be reactivated and your monthly EFT or credit card charge will automatically resume at the end of your freeze period.
Freeze Request Decisions: If your request does not conform to this Membership Freeze Policy, you will be notified that your request has been denied and your membership shall remain active unless cancelled.
24 Hour encourages you to bring friends, relatives and business associates for a guest visit. We strongly recommend that you make an appointment for your guest's visit and a tour/orientation may be required. A guest must check in at the front desk, be at least 18, sign a medical and injury release form and pay a guest fee before using 24 Hour facilities (a parent or legal guardian may bring a 16 or 17 year old minor as a guest if the adult member agrees to sign the appropriate release forms). 24 Hour may restrict the number of guests and times you may bring guests. You must inform guests about these Policies.
USE OF 24 HOUR FACILITIES
Availability of Facilities: 24 Hour facilities or services, including but not limited to, classes, equipment, babysitting, basketball, saunas, whirlpools or pools may have limited hours, be discontinued altogether at anytime, or be offered on a “first come first serve” basis. 24 Hour reserves the right to charge a separate participation or reservation fee for any or all of these facilities or services. Use of 24 Hour facilities or services are authorized and limited pursuant to your membership agreement.
Conflicts Regarding Use: Please don't linger on the equipment because other members may want to use it. No member should monopolize the equipment or weights. If there is a sign-up list for the use of the equipment and a maximum time limit on its use then the directions for the use of the sign-up list are part of the club Rules and 24 Hour expects all the members to follow them. In short, observe gym etiquette. If there is a conflict over use, let 24 Hour management resolve it.
Sports Courts & Specialty Classes: 24 Hour has specific procedures and Rules and may charge you for the use of the sports courts and special classes. Please see the front desk or read the posted information for these activities.
Pool, Whirlpool, Sauna & Steam room: 24 Hour requires you to shower before using the pool, whirlpool, sauna or steam room. There are only lifeguards on duty at a few 24 Hour facilities. Check clubs for further details. The use of the pool, whirlpool, sauna or steam room are at your risk. While using the pool, you cannot jump lanes, dive or engage in horseplay. Lap swimmers have priority over casual swimmers. You must also follow the specific Rules that certain 24 Hour clubs post regarding the use of the pools, whirlpools, saunas, and/or steam rooms in 24 Hour facilities.
Weights & Other Equipment: There are specific Rules posted regarding the use of the weights and other equipment in 24 Hour facilities. As a courtesy, please replace the weights on the rack after you use them and wipe off any benches after your use.
No Solicitation: 24 Hour facilities are provided for the private use of club members only and are not open to the public. Any solicitation within any club is absolutely forbidden. This includes, for example: solicitation for profit, political purposes or any other reason; use of petitions; distributing or posting leaflets, notices or advertising anywhere in a club facility; or leaving multiple copies of leaflets or other papers in any club.
GENERAL POLICIES FOR MINORS
Please check with the front desk for specific Rules, Policies and fees covering the Kids’ Club (babysitting) and minors. You and your minor children must follow any such Rules or Policies and pay any applicable fees. To join, all minors need the financial guaranty of a parent or guardian and the parent or guardian must sign the membership agreement.
Minors Under 12: May not use 24 Hour facilities at any time and must be accompanied by a parent or guardian at all times when in the facilities, unless the minor is registered in Kids’ Club or participating in a 24 Hour approved youth program. If your minor child does not behave, 24 Hour may ask you to make other arrangements. 24 Hour does not permit children over six years old of the opposite sex in the locker rooms.
Minors 12 - 17: May use 24 Hour facilities without being accompanied by a parent or guardian if the minor is a member or a guest and their parent or guardian signed the financial guaranty and the membership agreement. 24 Hour reserves the right, in its discretion, to require that a parent or guardian accompany a minor.
24 Hour Fitness provides lockers for members to use only while working out in the gym. You should always use a lock to protect your property. Do not leave any valuable property in a locker at any time. 24 Hour is not responsible for any theft of or damage to your property. If you leave a lock on a locker while you're not in the gym, 24 Hour will consider your property abandoned and has the right to cut off the lock. If you leave your property, 24 Hour shall have the right to donate your property to charity.
PROHIBITED ITEMS AND ACTIVITIES
No Alcohol, Drugs, or Smoking: You cannot engage in any activity at 24 Hour while under the influence of illegal drugs or alcohol. 24 Hour does not permit smoking, alcohol, or illegal drugs, including steroids, in any of its facilities.
No Weapons: No weapons of any kind are permitted in 24 Hour facilities.
Taking photos or filming of others is not permitted without their prior knowledge and consent, and under no circumstances is any photography or filming permitted within the Kids’ Club, locker room, steam room, or sauna areas.
Food & Beverages: 24 Hour reserves the right to limit the consumption of food or beverages in workout areas.
Personal Training: No member may train another member for compensation. If 24 Hour determines that such training occurs at a 24 Hour facility, the trainer and/or trainee may lose their membership.
Outside Equipment: 24 Hour reserves the right, in its sole discretion, to limit or restrict the use of outside equipment in the club.
DRESS / TOWEL POLICY
24 Hour requires you to wear appropriate clothing and footwear while in its facilities. Here are general guidelines: gym shorts, T-shirts, jogging, aerobic and sweat outfits are all right for exercising or aerobics, but street clothes/shoes and jeans are not. Shower shoes and swimming suits are all right in the pool area, but cutoffs are not. Racquetball/basketball shoes are required on the courts. No street or black-soled shoes permitted. You must have a towel with you during workouts to protect and clean the machines you use.
While in 24 Hour facilities, 24 Hour does not permit and will not tolerate any inappropriate conduct. Such conduct includes, without limitation, using loud, abusive, offensive, insulting, demeaning language, profanity, lewd conduct or any conduct that harasses or is bothersome to members, guests or 24 Hour employees.
VIOLATION OF POLICIES OR RULES
If any member or guest violates any of the Policies or Rules, 24 Hour will ask that person to stop or leave. A member’s violation of any of the Policies or Rules may also cause 24 Hour, in its sole discretion, to terminate that person’s membership and/or other agreements.
Use of steroids to increase strength or growth can cause serious health problems. Steroids can keep teenagers from growing to their full height; they can also cause heart disease, stroke, and damage liver function. Men and women using steroids may develop fertility problems, personality changes, and acne. Men can also experience premature balding and development of breast tissue. There are also civil and criminal penalties for the unauthorized sale, use, or exchange of anabolic steroids.